46 voice process jobs in Gurugram, India.

... improvements through technology innovation, network optimization, and process enhancement Might have: - Exposure to automation and digitalisation of planning processes, including AI‑driven forecasting and automated monitoring. - Experience improving end‑to‑end capacity delivery processes, reducing lead times, defining SLAs, ...

... visibility on activation, adoption, and churn risk. Designing a proactive churn early-warning system using usage data and customer health scores. Building scalable processes and automation that let CSMs manage larger books of business without sacrificing quality. Establishing a Voice of Customer program that feeds insights into ...

Description :Job Title : Voice AI Engineer (Machine Learning & NLP)Locations : Gurugram (Sector 54) / Chennai (T. Nagar) Hybrid (4 Days In-Office) Experience : 3+ Years Role Summary :We are an agentic AI platform for financial services, backed by Y Combinator and other world-class investors. We are seeking a Voice AI Engineer ...

Job Title: Analyst/Senior Analyst Location: Gurugram (Sector 59) Reports to: Team Leader / Process Manager Process Type : 100% Inbound – Voice Job Summary We are seeking a motivated and articulate individual to handle customer interactions via voice calls. The role involves addressing customer queries, providing product/service ...

The primary purpose of this role requires management of financial accounting process and related control & compliance for Total Marketing in terms of Budget Tracking, Financial Accounting, Decision Support and MIS reporting. The role will require strong focus on generating efficiencies, accelerating accounting processes ...

... availability and confirm bookings Keep CRM records updated accurately at every stage of the student journey Participate actively in team training sessions, process reviews, and all-hands weeks Work toward individual conversion targets and contribute to overall team performance What We Are Looking For - 0 to 2 years of ...

... customer calls for international clients professionally and efficiently Understand customer requirements and help them with best available options Adhere to process guidelines and quality parameters Undergraduate/Graduate freshers are eligible to apply Graduates with experience in International Voice BPO domain are also ...

Company: WNS Global Services Location: Gurgaon / Gurugram Experience: 2+ Years US Travel – Voice Process Shift: 24/7 Rotational Shifts Minimum Graduate Employment Type: Full-time WNS Global Services is a global business process management (BPM) company that combines industry expertise with technology and analytics to deliver ...

... services for US and International markets. The team develops, implements and monitors the automated transaction monitoring strategies/rules, reports, and other processes designed to identify activity potentially indicative of money laundering or other financial crime behavior that is important from Regulator Perspective. The ...

... Eligibility - Graduate in any discipline - 1–3 years of experience in Customer Service/BPO - Mandatory: Hands-on experience with Google Ads - Experience in a Blended Process (Voice, Chat & Email) - Excellent English communication skills (B2 Level) - Assessment Score Required: 65 Key Responsibilities Handle customer interactions ...

Were hiring a Backend Engineer at Revenaut : Were building cutting-edge, enterprise-grade Voice AI platforms and LLM-powered workflows designed to automate complex, real-world business https://jobeax.com/link/RkDX9O2lrrAkCD2s isnt about building another https://jobeax.com/link/Qty9Xflm0FULMmJA work on systems where Voice ...

... day-to-day operations with a clear focus on performance, quality, and traveler experience. Use data and operational reporting to identify opportunities, optimize processes, and drive continuous improvement. Deliver Exceptional Traveler Experiences Champion traveler advocacy by listening, empathizing, and finding creative solutions ...

... business objectives, and develop analytical and problem-solving capabilities. Support Governance, Risk & Compliance (GRC) activities across multiple business processes. Assist in Regulatory Compliance, Regulatory Change Management, and governance initiatives to ensure adherence to applicable laws, regulations, and internal ...

... craft resolutions appropriate, while keeping ownership of the issue Contact customers, travel partners, and internal teams via a multi-channel environment (e.g., voice, chat, email, case management, etc.) Handle queues for areas of responsibility to ensure response time goals are met Research and analyze data from various sources ...

... English communication is required. Ability to work in a fast-paced sales environment. Previous international sales, BPO, telesales, insurance, or international voice-process experience will be an advantage. Best-in-market salary based on experience and interview performance Attractive performance-based incentives Excellent ...

... contribute positively to team performance metrics. A Bachelor's degree is mandatory for this position. Minimum of 2 years of relevant experience in a customer support voice process, ideally within an international call center environment. Exceptional verbal and written communication skills in English, with a neutral accent and the ...

... processes. Required Skills & Qualifications: - Under Graduates & Graduates are welcome. Freshers can also apply. - 0–4 years of experience in customer support (voice process). - Excellent verbal communication skills in English. - Good listening skills, patience, and empathy when dealing with customers. - Basic computer knowledge ...

... coordinating travel arrangements (Domestic or International) and reservations, as needed. Relevant experience in managing an executive's office, scheduling or voice process. Experience influencing at all levels of the organization; Ability to work with teams, leaders in a virtual environment. Strong knowledge of MS Office, ...

... Understanding the training needs for your accounts and coming up with appropriate action plans - Training New Hires on Communication skills (along with the process trainer, using business context and examples) - Good understanding of the process and processing steps, to be able to coach and trainer employees using examples ...

... Envision and create the right design solutions in known and/or ambiguous situations Understand business & technological constraints and how they impact the design process and output Be a strong voice for the user and user-centric design Graduate in Design from a Tier 1 Design University/College Have 3-5 years of working experience ...