Theomnihire
Service Desk Lead
- Remote
... SLA and KPI performance - answer rate, abandonment rate, first contact resolution, average handling time and CSAT. - Design and maintain the operating model, shift patterns and forecast-based staffing across term time, holidays and examination peaks. - Line-manage Supervisors, Senior Agents, Tier 1 Analysts and Tier 1.5 ...
Chennai, भारत