... Engineering to ensure the timely resolution of defects. Provide technical support, troubleshooting and issue resolution to our customers via email, telephone, chat or remote web session. Collaborate with peers, escalation points, mentors, our knowledge base, community forums and other internal tools to provide the most effective, ...
... service and support while maintaining long-term relationships. Key Responsibilities Serve as the first point of contact for client inquiries via email, phone, or chat. Manage client accounts, onboarding, and routine follow-ups. Coordinate with internal teams to fulfill client needs and resolve issues promptly. Maintain accurate ...
... customer support processes and best practices. - Experience with Zendesk reporting and analytics. - Experience directly handling support tickets in Zendesk. Exposure to omnichannel support (email, chat, voice, social). Experience working in a fast-paced support environment. Must be willing to work in UK shift hours LI-Remote
Who We Are: ConverseNow is the leading conversational AI platform for restaurants, automating the process of taking orders across voice channels such as phone, drive-thru and mobile live chat. With cutting-edge technology and a passion for service, we sit at the intersection of Tech, B2B SaaS and Hospitality. We’ve emerged ...
... https://jobeax.com/link/LiFWQ02vGMGVndQu & Responsibilities :- Respond to customer inquiries and provide technical support via various communication channels, such as phone, email, and chat.- Identify and troubleshoot technical issues related to software.- Diagnose and resolve customer problems in a timely and efficient manner, ensuring high levels ...
... Excellence, Leadership, and Passion, fostering an inclusive culture where everyone can thrive—both at work and beyond. What You'll Be Doing: - Improve Business Processes: Identify opportunities to make workflows better, map out current and future processes, and help define KPIs that measure success. - Work with Data and Metrics: ...
... Success, Implementation, Product, and Engineering teams. What You’ll Do Customer Support & Case Management - Deliver timely, accurate support to customers via chat and email through Intercom - Conduct live troubleshooting sessions via Zoom - Clearly document customer issues and their resolutions - Maintain strong CSAT scores ...
... the forefront of internal innovation. You'll report directly to the CEO and hold ultimate ownership of our e-commerce web design, revolutionizing our design process and customer experience through the integration of artificial intelligence while transforming the design team's creative process through AI-driven workflows. ...
... support window Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Strong ...
... Responsibilities: - Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. - Activities include recognition, research, isolation, resolution & follow up steps. - Typically, the associate level participates in a supportive role by acting ...
... Responsibilities: - Provide technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. - Activities include recognition, research, isolation, resolution & follow up steps. - Typically, the associate level participates in a supportive role by acting ...
... business needs, including weekends (Saturday and/or Sunday) Key Responsibilities: - Troubleshoot and resolve customer-reported issues via Teams Meeting, Calls, chat, and remote tools. - Perform root cause analysis and recommend corrective actions. - Collaborate with engineering, QA, and product teams to resolve technical ...
... following, editing, and creating KCS content while actively training and mentoring junior team members. Senior Service Desk Analyst build durable, repeatable processes and are key contributors to solution delivery and ongoing support alongside engineering, leveraging AI-enhanced self-help and analysis tools, and may also ...