Zensar Technologies - SAP Project Manager - Pharma Domain in Bombay, भारत

About the job : Skill - SAP Project Manager (Pharma).Experience Required - 6+ https://jobeax.com/link/elpmNuUlUrtRmNOJ - Navi Mumbai (Airoli).Work Mode - 5 Days work from https://jobeax.com/link/Pnwjhlb97nBzI7IF - https://jobeax.com/link/5cWsQB7KEYOy5tiu : The SAP AMS Project Manager is responsible for overseeing the delivery of SAP Application Management Services, ensuring smooth post-implementation support, system maintenance, and continuous https://jobeax.com/link/m7LAn7IZ2XwmSbUf role involves managing service-level agreements (SLAs), coordinating with stakeholders, and leading a team of SAP consultants to deliver high-quality support across SAP https://jobeax.com/link/PzWzAYRJuPUZk94x Requirements : - Experience in Pharma is mandatory.- Required to go to office all the 5 Days per week.- Should be working experience in any one SAP https://jobeax.com/link/dvWCTgC7SbstzBEm Responsibilities : Service Delivery & Operations : - Lead AMS team to support SAP modules (FI/CO, MM, SD, PP, QM, WM, ABAP etc.).- Manage incident, problem, and change management processes.- Ensure SLAs and KPIs are consistently met or exceeded.- Monitor system performance and drive root cause analysis for recurring https://jobeax.com/link/ByDjG0ZcX51Ywc7G & Enhancement Management : - Plan and manage minor enhancements, break-fix work, and service requests.- Coordinate with functional and technical consultants for issue resolution and improvements.- Facilitate knowledge transfer and https://jobeax.com/link/ZEOOpZsFUMXdVCbQ & Team Management : - Serve as the primary contact for business users, IT stakeholders, and vendors.- Participate in governance meetings and prepare reporting dashboards.- Maintain high team morale and foster a collaborative https://jobeax.com/link/7yCAIXamOxoijkII Improvement & Compliance : - Assess AMS delivery efficiency and implement best practices.- Support audits and compliance requirements.- Ensure adherence to ITIL processes and AMS best https://jobeax.com/link/wJIgo45kO3tINlTo Qualifications : - Bachelor's degree in Computer Science, Information Systems, or related field.- 6+ years of experience in SAP project management, with at least 3 years in AMS.- Experience with SAP S/4HANA environments.- Familiarity with ITSM tools like Solution Manager, ServiceNow, or JIRA.- SAP Experience in relevant modules.- Strong leadership, communication, and problem-solving skills.- Knowledge of ITIL framework and AMS https://jobeax.com/link/gOSGFaIyujG2v7Oo Skills : - PMP or equivalent project management certification.- Experience in managing AMS transitions and hypercare phases.- Upper-intermediate or higher proficiency in https://jobeax.com/link/UyEMIGESXfGjwpZ7 Performance Indicators (KPIs) : Service Delivery KPIs : - Incident Resolution Time : Average time taken to resolve incidents.- First-Time Fix Rate : Percentage of issues resolved without escalation.- SLA Compliance Rate : Percentage of tickets resolved within agreed SLA timelines.- System Uptime : Percentage of time SAP systems are available and https://jobeax.com/link/C3DwMlQQ128bdSh2 & Enhancement KPIs : - Enhancement Delivery Timeliness : Percentage of enhancements delivered on or before the planned date.- Change Request Cycle Time : Average time taken to implement approved changes.- Defect Density : Number of defects per enhancement or https://jobeax.com/link/HNyOxzOzv4VxhOwB Satisfaction KPIs : - User Satisfaction Score (CSAT) : Feedback rating from end-users or business stakeholders.- Stakeholder Engagement Index : Frequency and quality of interactions with key https://jobeax.com/link/4lwEySsvtJKsd5qr & Resource Management KPIs : - Resource Utilization Rate : Percentage of time team members are productively engaged.- Knowledge Retention & Documentation : Completeness and accuracy of support documentation and knowledge base.- Training & Skill Development Hours : Time invested in upskilling AMS team https://jobeax.com/link/lFZwucoiYKDvdw5s & Compliance KPIs : - Budget Adherence : Actual spend vs. planned budget for AMS operations.- Audit Compliance Rate : Number of successful audits without major findings.- License & Contract Compliance : Adherence to SAP licensing and vendor contracts. (ref:hirist.tech)