Wintel Adminstrator

Position Description
Company Profile:

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Job Title: Wintel Admin
Position: Systems Engineer
Experience: 1 to 3Years
Category: Software Development/ Engineering
Main location: Bangalore
Job Code: J0926-1872
Employment Type: Full Time

Job Description:

Provide L1/L2 End User Computing and Windows Support to users in a 24x7 support environment. The role involves troubleshooting Windows desktop/server issues, printer and print-service problems, basic Active Directory administration, software installation, patching, and incident/request resolution in accordance with defined SLAs and ITIL processes.
Key Responsibilities:
• Provide basic Windows desktop/server support and troubleshoot OS-related issues.
• Diagnose and resolve printer installation, configuration, driver, print queue, and connectivity issues.
• Perform basic Active Directory administration, including user and group management and access-related activities.
• Troubleshoot network printers, print spooler, and Windows print services.
• Support Windows patching, software installation, upgrades, and updates.
• Monitor, prioritize, and resolve incidents and service requests within agreed SLA timelines.
• Perform basic troubleshooting of hardware, software, and connectivity-related issues.
• Maintain accurate incident/request documentation and update knowledge articles and troubleshooting guides.
• Identify recurring issues and follow standard troubleshooting procedures to improve resolution efficiency.
• Escalate complex or unresolved technical issues to L2/L3 support teams with appropriate troubleshooting details.
• Follow established ITIL processes covering Incident, Service Request, and Change Management.
• Coordinate with relevant infrastructure and application teams when required for issue resolution.
• Willingness to work in a 24x7 rotational shift environment, including weekends and holidays, as per business requirements.
Qualifications and Skills:
• Hands-on experience in Windows Desktop/Server Support.
• Strong troubleshooting skills in Windows OS and common desktop/server issues.
• Good knowledge of Printer Support, including:
• Printer installation and configuration
• Printer drivers
• Print queues
• Print spooler
• Network printers
• Print connectivity issues
• Basic knowledge of Active Directory – user/group administration, account management, and access support.
• Knowledge of Windows patching, software installation, updates, and troubleshooting.
• Experience in handling Incidents and Service Requests within defined SLAs.
• Understanding of ITIL processes, particularly Incident, Request, and Change Management.
• Good troubleshooting, analytical, and communication skills.
• Ability to create and maintain technical documentation/knowledge articles.
• Willingness to work in a 24x7 rotational support environment.
Professional Qualifications
. Bachelor's degree in Computer Science, Information Technology, Electronics & Communication Engineering, or equivalent practical experience.
. 6+ years of relevant experience in a dedicated DevOps, SRE, or Cloud Infrastructure Engineering role.
. Proven track record of automating complex multi environment deployments and driving platform reliability.

Preferred / Desirable Qualifications
• Knowledge of Microsoft 365 / Office 365 troubleshooting.
• Basic understanding of TCP/IP, DNS, DHCP, LAN/WAN, and network troubleshooting.
• Exposure to SCCM/MECM or Intune.
• Experience with ServiceNow or other ITSM tools.
• Knowledge of remote support tools and enterprise endpoint management.
• Relevant Microsoft certifications or ITIL certification.
#LI-SA2
Note: This job description is a general outline of the responsibilities and qualifications typically associated with the Virtualization Specialist role. Actual duties and qualifications may vary based on the specific needs of the organization.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

Wintel Adminstrator

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