Whatfix - Information Development Lead - Technical Writing in Bangalore, भारत

Role Overview : We are looking for a stellar Information Development Manager who is passionate about turning complex technical knowledge into clear, elegant documentation that real people actually love to use. You thrive at the intersection of craft and collaboration - equally comfortable diving deep into API references as you are coaching a junior writer through their first big deliverable. You will be part of a close-knit, motivated team where great writing is a first-class citizen, and where documentation is built alongside the product - not bolted on at the https://jobeax.com/link/30Zs4Ob9wHw6Ptze you will do : - Own the end-to-end documentation strategy for one or more product areas - from planning and authoring through review and publish - ensuring every piece of content is accurate, complete, and a joy to read.- Mentor and grow 2 - 3 Information Developers or Technical Writers on the team : onboarding them, reviewing their work with thoughtful feedback, and championing their career development.- Author a wide range of content - user guides, API references, tutorials, release notes, how-to guides, and troubleshooting docs - always writing for the audience, not the spec.- Partner closely with engineering, product, design, and QA to embed documentation into the product development lifecycle from day one, influencing decisions rather than just documenting them.- Champion docs-as-code practices and contribute to improving the documentation build, review, and publish pipeline.- Build and maintain the team's style guide, templates, and content standards so every writer on the team is set up to do their best work.- Track documentation health - coverage, freshness, customer feedback - and proactively close gaps before they become problems.- Act as the documentation voice in sprint planning, spec reviews, and design critiques, making sure the user's need for clarity is never an https://jobeax.com/link/xFtY3YNfT59ePo6w you need to have : - 7 - 8 years of hands-on experience in technical writing or information development within a software or technology environment.- Proven experience leading or mentoring 2 - 3 technical writers or information developers.- Deep proficiency with industry-standard authoring tools (MadCap Flare, Adobe FrameMaker, Oxygen XML, or equivalent) and a working knowledge of DITA or structured authoring principles.- Hands-on experience with API documentation - REST, GraphQL, and/or SDK reference docs.- Working knowledge of developer tooling : Git/version control, Markdown, static site generators (Docusaurus, MkDocs, etc.), and CI/CD pipelines.- Experience working in Agile/Scrum environments and embedding documentation deliverables into sprint workflows.- Strong editorial judgment and excellent written and verbal communication https://jobeax.com/link/GrcdkQNv1bATunqh : - Experience with localization workflows or managing multilingual documentation.- Background in content strategy or information architecture at an organizational level.- Familiarity with UX writing or in-product content.- CPTC certification or equivalent.- Domain experience in cloud infrastructure, developer tools, fintech, or enterprise SaaS. (ref:hirist.tech)