We are looking for WAN Support Associates to monitor and support a global Wide Area Network (WAN). The role involves basic network troubleshooting, incident handling, ISP coordination, and timely escalation to maintain network availability.
Requirements
Key responsibilities
Monitor WAN links, network devices, and alerts; identify connectivity issues.
Perform initial troubleshooting of network outages, latency, packet loss, and routing or switching issues.
Log, update, and track incidents through resolution, following defined SLAs and escalation procedures.
Coordinate with ISPs for circuit troubleshooting, outage updates, and service restoration.
Escalate unresolved or critical incidents to senior engineers with relevant logs and troubleshooting findings.
Maintain incident records, operational documentation, and shift handover notes.
Participate in rotational shifts for 24×7 global WAN support.
Required qualifications and skills
Engineering graduate with 1–3 years of experience in network operations or support.
Working knowledge of routing, switching, TCP/IP, subnetting, VLANs, and basic WAN concepts.
Familiarity with troubleshooting tools such as ping and traceroute.
Ability to communicate clearly with internal teams and ISP support teams.
Willingness to work from Bangalore and participate in rotational shifts.
Benefits
• Health insurance coverage for employees and their families.
• Long-term benefit savings plan with employer matching contributions.
• Opportunities for professional development and advancement within the organization.
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