VoIP Support Engineer in Hyderabad, India - Jobeax
Vacancy description
VoIP Support Engineer in Hyderabad, भारत
VoIP Office
Hyderabad, भारत
Required Skills
Strong understanding of Networking concepts – TCP/IP, DNS, DHCP, NAT, VPN, routing, firewall, ping, traceroute, packet loss, latency, and jitter.
Good understanding of VoIP/SIP – SIP registration, SIP signaling, RTP, codecs, DTMF, SIP response codes, call flow, NAT issues, and SIP ALG.
Experience troubleshooting VoIP call connectivity and audio issues , including one-way audio, no audio, call drops, registration failures, and call quality issues.
Basic knowledge of PBX, SIP trunks, IP phones, and softphones .
Ability to analyze SIP traces, network diagnostics, and call logs .
Good troubleshooting and problem-solving skills.
Good communication skills and ability to work with customers and internal technical teams.
Willingness to work in a support environment and shifts , if required.
Key Responsibilities
The engineer will be responsible for handling customer VoIP/networking issues, performing network and call-quality diagnostics, troubleshooting SIP/RTP-related problems, analyzing logs and traces, coordinating with carriers/ISPs when required, and documenting the resolution in the ticketing system.
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