Vivanti - Senior Consultant - Data & Cloud Managed Services in Germany, India

Your Career, Accelerated :Vivanti, Australia's leading technology data and analytics consulting firm, is growing their team in their Bengaluru Global Delivery https://jobeax.com/link/jjoGIvRsRnBsvZHu was founded as a platform for talented technologists who want to make a real impact for their clients. Some of the world's biggest businesses turn to us to help bring their data strategy, AI, cloud engineering and digital solutions to life. We're the home base for talented technologists who want more and are looking to take their career to the next level by having more learning, more variety, more support and more chances to do meaningful https://jobeax.com/link/PqyaquKaGIaZQeGj consultants use emerging technologies and best practices to help clients become more data driven across a range of industries. Recent projects include building a customer data platform for a leading Airline, an IoT based real-time driver safety dashboard for a global logistics firm, architecture advisory for Australia's largest radio network, a full fledged enterprise cloud and data platform for the world's leading medical aid manufacturing company, to name a https://jobeax.com/link/OyQ9GYR8xO9Y83Yn work with all the major technologies used in the market today and are partners with some of the largest names in the industry i.e. Databricks, Snowflake, Google, AWS, Azure and many https://jobeax.com/link/KWBGHmsZeOeX8B3v that sounds like the kind of place you'd thrive in, keep https://jobeax.com/link/NIrNhtgVXp4tqkG9 You'll Get :We know you're bringing the skills, the passion and the drive. What we bring is the platform to help you go https://jobeax.com/link/kC6wZOdf2iWBjAqE Vivanti, you're not just taking a job, you're investing in your https://jobeax.com/link/sp2jcGrVnXaSpzWW's a taste :- A platform for growth: Work across industries, clients and technologies that stretch your thinking and build your personal and professional skills.- Access global businesses: Work with some of the world's biggest brands.- IP, frameworks and accelerators: We share what we know. Our playbooks and toolkits fast-track your success on projects.- Access to a broad ecosystem of technologies.- Senior consultants who have your back: You'll always have a guide on your journey, not just be thrown into the deep end.- Serious learning support: Paid certs, weekly training, guilds, hackathons, mentoring and more.- Progress that's transparent: Annual Progress Reviews based on 360 degree feedback, not vague vibes. Clear goals, solid feedback and real growth.- Toastmasters and Pitch sessions to embrace your public speaking and leadership skills.- Hackathons to gear up for technologies on the horizon.- Comprehensive Health Insurance.- Kudos and rewards: We celebrate wins, reward impact and offer long-term incentives.- Real connection: From Friday socials to annual team building days - we work hard and play https://jobeax.com/link/12SAmfZpXGvDJdwd You'll Do :As Senior Consultant - Service Delivery, you will be the core engine driving our Data & Cloud Managed Services delivery. You will lead a high-performing team of engineers, manage executive-level client relationships, and oversee the daily "Run" operations while strategically navigating "Change" and "Project" https://jobeax.com/link/xKUXpCq6chbc3fnz role bridges technical execution, commercial management, and strategic stakeholder governance to ensure our clients receive seamless, optimized, and secure cloud https://jobeax.com/link/f7cnnjsAzvrL3710 Leadership :- Deep technical understanding of any cloud or data platform (Azure, AWS, Google Cloud, Snowflake, Databricks).- Hands on experience with & Operational Excellence :- Establish, track, and report on client-facing Service Level Agreements (SLAs) and internal Key Performance Indicators (KPIs).- Maintain active RAID logs (Risks, Assumptions, Issues, Dependencies) across multiple client engagements.- Develop and present concise, executive-ready monthly service review packs and lead Executive Business Reviews with client leadership. Operating Model & Capacity Management :- Enforce the structural separation of Run (BAU operations), Change (small-to-medium enhancements via capped blocks of hours), and Project (major builds or migrations) work.- Protect the capacity reserved for BAU operations by putting up guardrails against ad-hoc, out-of-scope enhancement requests.- Drive resource and capacity planning to ensure optimal team utilization while maintaining appropriate headroom for unforeseen https://jobeax.com/link/rh36y2xvuz4CQIo2 Transition & Hypercare :- Enforce strict readiness gates and transition-to-service checklists before any new platform or system is accepted into BAU support.- Govern the hypercare period post-go-live, ensuring project delivery teams remediate defects before formal handover to the Managed Services https://jobeax.com/link/4hUHZv2o5i3AmY2f & Client Communication :- Build deep, trusted relationships with CXO, VP, and Director-level stakeholders early in engagements.- Provide clear, proactive written status updates tailored for time-poor executives, reducing the need for unnecessary meetings.- Effectively negotiate and facilitate prioritization decisions when senior client stakeholders present conflicting https://jobeax.com/link/YMERVMAXhnCtpzO9, Escalation & Risk Management :- Own the response strategy for critical P1 outages, managing communication, coordination, and mitigation within the first 60 minutes of an event.- Proactively identify and mitigate likely SLA breaches on open tickets.- Design and execute defined escalation matrices and lead Post-Incident Reviews / Root Cause Analyses (RCAs) to eliminate recurring https://jobeax.com/link/J1NimqRT7DSJGuFr & FinOps Management :- Utilize a "service unit" approach to scale the managed service efficiently as client environments grow.- Manage engagements under varying commercial structures, including baseline fixed retainers, flexible capacity tokens, and "not-to-exceed" fee caps.- Partner with clients on FinOps outcomes, driving cost optimization, periodic user access reviews (UARs), and license https://jobeax.com/link/zxRNFMGS3cTrccZN Leadership & Knowledge Culture :- Mentor, coach, and manage the performance of engineers, implementing corrective plans when quality benchmarks are missed.- Cultivate robust knowledge management systems and up-to-date runbooks to prevent key-person dependency.- Lead agile team rituals, including daily stand-ups and Sprint Retrospectives, to continuously inspect and adapt the team's way of https://jobeax.com/link/PSLfFyzdLQ7W6oxN We're Looking For :- Experience: 8+ years of experience in a Service Delivery Management or Senior Service Delivery Consultant role specifically within a Cloud and Data Managed Services or IT professional services environment.- Frameworks: Deep practical knowledge of ITIL frameworks (Incident, Problem, Change management) and Agile/Scrum methodologies.- Stakeholder Management: Proven track record of managing enterprise clients and de-escalating tense, high-pressure situations with executive stakeholders.- Technical Awareness: Strong structural understanding of data platforms and cloud infrastructure, platform operations models, automation maturity scales, and Change Advisory Boards.- Commercial Acumen: Demonstrated experience managing scope creep, tracking enhancement hour blocks, and aligning operational delivery with Statement of Work (SOW) guidelines.- Attributes: Exceptional judgment under pressure, clear and empathetic communication style, and a passion for building scalable operational https://jobeax.com/link/2MLmjhgeAOJ8BVk9 Explore a Career at Vivanti :We are a consultant led organisation. We invest heavily in our consultants to ensure they have the technical skills and commercial acumen to be successful in their work. Our consultants have a passion for data and solving complex problems. They are curious, ambitious and experts in their fields. We have developed a first rate team so you will be supported and learn from the https://jobeax.com/link/wYuk9YzXFTqWqBKl invest heavily in professional development both technically, through training and guided certification pathways, and in consulting, through workshops in client engagement and communication. Growth in our organisation happens from growth in our https://jobeax.com/link/Atou44ixA6hllFgK on your own macbooks in our custom designed offices in the heart of Bengaluru, away from the big tech parks, we provide a peaceful and productive work environment close to shops, parks and metro https://jobeax.com/link/gyarjAYap6wp44PD consultants engage with the business to give expert advice, solve problems and deliver data, analytics, digital, AI, customer and cloud solutions, by drawing on years of experience across diverse projects, industries and technologies!The Vivanti Interview Process : We like keeping it to the point and explore a candidate's competence through 4 stages of:- A technical online screening test where we do a baseline assessment of your problem solving skills.- Introductory and Cultural Assessment to make sure we are all on the same page in terms of our growth and career prospects.- Technical Assessment to understand your technical competency assessed by our technical panel.- Final Round to make sure the technicality is in balance with the aptitude and culture https://jobeax.com/link/hWcDY2A2sfcww4dH after this, you pack and join us :) (ref:hirist.tech)