To build and maintain strong relationships with high-value/VIP guests, driving repeat visitation and loyalty through personalized service, proactive engagement, and seamless coordination of their gaming and hospitality experience.
Key Responsibilities
Develop and maintain a personal portfolio of VIP/high-value guests, building long-term relationships and trust.
Proactively engage with assigned guests before, during, and after their visit — via calls, messages, and in-person interaction.
Welcome and personally host VIP guests on property, ensuring a seamless and premium experience throughout their stay.
Understand and maintain detailed guest profiles — preferences, play patterns, special occasions, and requirements.
Coordinate with Front Office, F&B, Housekeeping, Transport, Gaming, and Cash Desk to arrange guest requirements (rooms, dining, transport, comps).
Extend and manage complimentary offers, credit lines, and loyalty benefits within approved authority limits.
Monitor guest play activity and satisfaction, addressing concerns proactively and ensuring service recovery when needed.
Organize and host special events, invitations, and promotions to drive repeat visits from VIP guests.
Coordinate with Marketing/CRM teams on guest segmentation, offers, and campaign execution.
Maintain accurate and updated guest records, visit history, and interaction notes in the CRM system.
Ensure compliance with responsible gaming, AML, and confidentiality guidelines while handling guest information.
Uphold the highest standards of discretion, professionalism, and grooming at all times.
Eligibility / Qualifications
Minimum Graduate; hospitality/gaming/luxury service background preferred.
2–4 years of experience in guest relations, VIP services, or casino gaming preferred.
Age as per applicable state gaming regulations (typically 21+ years).
Excellent English/Hindi communication skills; additional languages a strong advantage.
Strong network-building, relationship management, and negotiation skills.
Proficiency in CRM/guest management systems and MS Office.
Willingness to travel locally/regionally for guest relationship building as required.
Skills to be Developed / Applied
VIP relationship management and guest retention strategies
Guest profiling, segmentation, and personalized offer management
Cross-departmental coordination for premium guest experiences
Event hosting and promotional campaign execution
Confidentiality, compliance, and responsible gaming adherence
Working Conditions
Rotational shifts (including nights, weekends, and holidays), as casino operations are 24x7; flexibility for guest-driven schedules.
Active, guest-facing role involving extensive direct interaction, floor presence, and occasional travel.
Work in a high-security, camera-monitored environment.
Roles & Responsibilities : - Provide responsive VIP/Executive Desktop Support to senior management and high-priority users.- Troubleshoot Windows laptops/desktops, Microsoft 365, Outlook, Teams, applications, peripherals, VPN and MFA issues.- Provide onsite support and assist other APAC offices, including travel when required.- ...
... to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines. - Co-ordinate with vendors eg: Pest control, Laundry services and other outsource services. - Attend to any guest complaints and take service recovery measures if required. - Review the housekeeping points on the guest ...
... repairs, shopping). • Maintains awareness of cultural differences needed to meet guest's specific needs and requirements. • Provides check-in and check-out services and handles reservations when needed. • Maintains knowledge of rooms and their locations, services and facilities of the hotel. • Ensures repeat and VIP guests ...
... future generations, Wabtec is the place for you. Who are we? Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, ...
... checks, and corrective actions where required. - Ensure compliance to respective processes w.r.t. governance protocols - Drive the standardization of Transport services across group. - Lead the deployment of a centralized Transportation Management System (TMS) and digitization initiatives. - Ensure all 3000+ vehicles are integrated ...
JOB PURPOSE The primary purpose of this role is to support the US and UK Journals Editorial teams by providing accurate data management, reporting, and analytical support that facilitates informed decision-making and operational excellence.
Responsibilities Partner with Head-Ahmedabad in understanding the organization’s requirement for Hard services across all facilities (including MEP maintenance services, Inventory management for all supplies and tools, Infrastructure management and maintenance, and space management) Develop the budget for Hard Services ...
... equipped to support evolving business needs. - Collaborate with development, infrastructure, and business teams to ensure scalable and reliable application services . Are you the one? - Proven experience in an Application Support / Application Services leadership role supporting business-critical systems. - Strong background ...
... future generations, Wabtec is the place for you. Who are we? Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, ...