US Logistics Dispatch Executive in भारत

Position Title: US Dispatch Executive
Department: Operations / Logistics
Job Location: Mohali phase 8A
Work Schedule: Monday to Friday, 06:30 PM – 04:30 AM IST (US Shift)
Reports To: Dispatch Manager / Operations Lead

1. Position Overview

We are seeking a  US Dispatch Executive with a minimum of 1 year of dispatch/logistics experience to manage and coordinate dispatch operations for our US-based clients. The candidate will be responsible for  assigning loads, monitoring shipments, coordinating with drivers/carriers, and ensuring timely deliveries while maintaining strong client and vendor relationships.

2. Key Responsibilities

• Coordinate and arrange daily dispatch operations for  US routes .

• Assign loads to drivers and monitor their progress to ensure  on-time pick-up and delivery .

• Maintain constant communication with drivers, carriers, and customers regarding shipment status.

• Handle scheduling, load planning, and real-time issue resolution (delays, breakdowns, rescheduling).

• Ensure accurate and timely entry of dispatch details into the system/CRM.

• Build and maintain strong working relationships with carriers, brokers, and clients.

• Track and report on key performance indicators (KPIs) such as  on-time delivery, load utilization, and driver compliance .

• Assist in resolving billing, documentation, and compliance-related issues when required.

3. Required Qualifications & Experience

• Minimum 1 year of work experience in US dispatch/logistics/trucking industry (mandatory).

• Graduate in any discipline (preferred).

• Good knowledge of  dispatch software, load boards, and CRM tools (DAT,Truckstop) .

• Strong understanding of  US geography, routes, time zones, and DOT/FMCSA regulations (preferred).

• Excellent  English communication skills – verbal and written.

• Strong problem-solving ability and ability to work under pressure.

• Flexible to work in  US night shift (06:30 PM – 04:30 AM IST) .

4. Key Skills

• Dispatch Management

• Load Planning & Scheduling

• Carrier/Driver Coordination

• Problem-Solving & Decision-Making

• Customer Service Orientation

• Attention to Detail

5. Growth Path

This role provides career progression into  Senior Dispatch Executive, Team Lead – Dispatch, or Operations Supervisor roles within the logistics and transportation domain.