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Vacancy description

US ACCENT TRAINERS (FROM INT. BPO) in India, भारत

Mindtel

  • RemoteWork from anywhere

Rs 40000 - Rs 80000 per month

India, भारत

About the Opportunity
A dynamic, globally-focused training and upskilling provider in the customer experience and BPO sector, we empower international call center teams with world-class voice, accent, and communication coaching. Our trainers help non-US agents sound native, build confidence, and deliver exceptional customer interactions—enabling global brands to scale US-facing operations with cultural fluency and professionalism.

Role & Responsibilities

  • Deliver 1:1 and group coaching sessions focusing on US accent, pronunciation, intonation, and conversational fluency for BPO agents.
  • Design and adapt training modules to address common speech patterns, cultural context, and industry-specific terminology (e.g., healthcare, tech support, finance).
  • Record and analyze agent speech samples to provide actionable, personalized feedback using digital assessment tools.
  • Monitor progress with measurable KPIs—improved clarity, reduced accent interference, increased customer satisfaction scores.
  • Collaborate with instructional designers to update training content based on real-time agent performance trends and client feedback.
  • Participate in weekly calibration sessions with senior trainers to ensure consistency and quality across training cohorts.

Skills & Qualifications

  • Must-Have
    • US Native Speaker
    • Accent Modification Training
    • Pronunciation Assessment
    • Call Center Communication
    • Zoom/Teams
    • Speech Analysis Tools
    • Training Delivery
    • Feedback Coaching
  • Preferred
    • TESOL Certification
    • BPO Industry Experience
    • Scripting for CX Roles

Benefits & Culture Highlights

  • Flexible remote work with asynchronous scheduling options
  • Performance-based incentives and monthly bonuses
  • Access to professional development resources and trainer certification paths

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