This role is situated within the IT Services sector, offering a compensation package of ₹3 LPA. The position focuses on managing travel-related inquiries through voice channels, requiring a professional who can effectively address customer needs while maintaining high service standards. The primary objective is to ensure seamless communication and resolution of client issues, contributing to overall customer satisfaction and operational efficiency in the travel domain.
Responsibilities
Manage incoming voice interactions to resolve customer queries related to travel services.
Demonstrate strong problem-solving capabilities to address complex issues efficiently.
Maintain a customer-centric approach throughout all interactions to ensure positive experiences.
Utilize basic computer systems to navigate databases and update client information accurately.
Communicate clearly and professionally in English to convey information and solutions.
Handle customer complaints and requests with patience and a service-oriented mindset.
Requirements
Requirements:
Proven ability to think critically and solve problems in a fast-paced environment.
TRAVEL VOICE PROCESS Summary This role is situated within the IT Services sector offering a compensation package of 3 LPA. The position focuses on managing travel-related inquiries through voice channels requiring a professional who can effectively address customer needs while maintaining high service standards. The primary ...
... changes. - Adhere to office-based work protocols located in Noida. Requirements Requirements: - Minimum of one year of hands-on experience specifically within the travel industry or airline customer service sectors. - Proven expertise in voice process operations and direct customer support. - Exceptional verbal communication ...
... changes. - Adhere to office-based work protocols located in Noida. Requirements Requirements: - Minimum of one year of hands-on experience specifically within the travel industry or airline customer service sectors. - Proven expertise in voice process operations and direct customer support. - Exceptional verbal communication ...
Job description: Title: Non Voice Process - Chat Support (Ahmedabad Relocation Role) We are looking for enthusiastic candidates to join our Chat Process team through a recruitment drive in Indore, Madhya Pradesh. This is a great opportunity to start or advance your career in customer support while working from our Ahmedabad ...
... Customer Support Executive – International UK Voice Process for our Delhi office. This position is ideal for candidates with experience in International BPO, UK Voice Process, Inbound Customer Support, International Customer Service, UK Customer Care, Travel Reservations, Hospitality Bookings, Customer Service Executive or ...
... Customer Support Executive International UK Voice Process for our Delhi office. This position is ideal for candidates with experience in International BPO UK Voice Process Inbound Customer Support International Customer Service UK Customer Care Travel Reservations Hospitality Bookings Customer Service Executive or International ...
... mission of delivering high-quality travel & tourism services to worldwide customers. Desnor Destination is a state-of-the-art, futuristic company providing travel & tourism services by integrating people, processes and technology, to focus on the customers. Desnor Destination brings together the best in people, process ...
... mission of delivering high-quality travel & tourism services to worldwide customers. Desnor Destination is a state-of-the-art, futuristic company providing travel & tourism services by integrating people, processes and technology, to focus on the customers. Desnor Destination brings together the best in people, process ...
... mission of delivering high-quality travel & tourism services to worldwide customers. Desnor Destination is a state-of-the-art, futuristic company providing travel & tourism services by integrating people, processes and technology, to focus on the customers. Desnor Destination brings together the best in people, process ...
... strategic, operational, and organizational improvements. The role will focus on: - Global Operations & Service strategy — defining and implementing scalable processes, operating models, and change initiatives. - Customer experience — bringing the voice of the customer into broader business decisions and identifying opportunities ...
... large-scale projects, application support and service delivery.- Knowledge of IT governance, audits, security and compliance.- Strong leadership, stakeholder management and vendor management skills.- Preferred : Experience with travel technology platforms such as EVA, Zillious, iBook or TravelOne. (ref:hirist.tech) []