Travel Support Executive in India, भारत

About the Opportunity
A fast-scaling travel-tech platform operating across India, we empower seamless corporate and leisure travel experiences through digital-first solutions. Our remote team builds frictionless booking, itinerary management, and real-time support systems for thousands of travelers monthly—combining automation with human expertise to deliver reliability and care at scale.

Role & Responsibilities

• Handle end-to-end travel support for corporate and individual clients—including flight, hotel, visa, and ground transport bookings.
• Resolve real-time travel disruptions (delays, cancellations, rebookings) with speed and empathy, ensuring minimal client impact.
• Collaborate with global vendors, airline partners, and internal ops to secure best rates and confirm critical reservations.
• Document and escalate complex cases, maintaining SLA compliance and post-resolution feedback loops.
• Use CRM and travel platforms (Amadeus, Sabre, or similar) to manage bookings, track changes, and generate reports.
• Proactively notify travelers of itinerary updates and provide pre-travel guidance (visa requirements, baggage rules, local alerts).

Skills & Qualifications

• Must-Have
• Amadeus
• Sabre
• Galileo
• Travelport
• CRM Software
• MS Office Suite
• Zendesk
• Slack
• Preferred
• Experience with corporate travel policies
• Knowledge of visa & immigration rules (Schengen, US, UK, etc.)
• IATA certification

Benefits & Culture Highlights

• Performance bonuses tied to client satisfaction and resolution speed.
• Monthly upskilling sessions on emerging travel tech and automation tools.