About the Opportunity A fast-scaling travel-tech platform operating across India, we empower seamless corporate and leisure travel experiences through digital-first solutions. Our remote team builds frictionless booking, itinerary management, and real-time support systems for thousands of travelers monthly—combining automation with human expertise to deliver reliability and care at scale.
Role & Responsibilities
Handle end-to-end travel support for corporate and individual clients—including flight, hotel, visa, and ground transport bookings.
Resolve real-time travel disruptions (delays, cancellations, rebookings) with speed and empathy, ensuring minimal client impact.
Collaborate with global vendors, airline partners, and internal ops to secure best rates and confirm critical reservations.
Document and escalate complex cases, maintaining SLA compliance and post-resolution feedback loops.
Use CRM and travel platforms (Amadeus, Sabre, or similar) to manage bookings, track changes, and generate reports.
Proactively notify travelers of itinerary updates and provide pre-travel guidance (visa requirements, baggage rules, local alerts).
Skills & Qualifications
Must-Have
Amadeus
Sabre
Galileo
Travelport
CRM Software
MS Office Suite
Zendesk
Slack
Preferred
Experience with corporate travel policies
Knowledge of visa & immigration rules (Schengen, US, UK, etc.)
IATA certification
Benefits & Culture Highlights
Performance bonuses tied to client satisfaction and resolution speed.
Monthly upskilling sessions on emerging travel tech and automation tools.
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