Terralogic - Development Support Engineer - DevOps in Bangalore, भारत

Job Role : Development Support EngineerJob Type : Full-timeLocation : BangaloreDepartment : Engineering SupportKey Responsibilities : Technical Support : - Diagnose and resolve technical issues with products and integrations, including Jenkins, Kubernetes, Docker, and CI/CD pipelines.- Provide recommendations for best practices in DevOps workflows.- Assist with complex setup, configuration, and troubleshooting of tools and https://jobeax.com/link/te31Nd7c0jS5Vjzo Engagement : - Respond to customer inquiries via a ticketing system, email, and occasionally phone for urgent issues.- Actively engage with customers to understand their challenges and provide tailored solutions.- Contribute to documentation and knowledge bases to ensure customers can self-serve when https://jobeax.com/link/XtWCs2g2wTVR4tQw & Tools Development : - Work closely with Engineering, Product, and DevOps teams to escalate and resolve issues effectively.- Develop and enhance internal tools for automating diagnostics and improving team https://jobeax.com/link/GvDruGRLvCGhd4ZL Learning : - Stay updated on evolving DevOps tools, cloud platforms, and software development trends.- Participate in team scrums and collaborative problem-solving https://jobeax.com/link/LRvSjDQIZEjDBPR8 : Must-Have : - 2+ year experience in Java Application troubleshooting performing JVM analysis using thread dumps, heap dumps, and garbage collector logs.- 2+ years' experience in Linux system administration and troubleshooting.- Hands-on experience with DevOps tools like Kubernetes, Docker, and Git.- Familiarity with CI/CD pipelines and related concepts.- Excellent problem-solving skills and the ability to work independently.- Strong communication skills, with fluency in English (written and verbal).Nice-to-Have : - Experience in Java development.- Experience with enterprise technologies like LDAP, databases, and REST APIs.- Certifications in Kubernetes, cloud platforms, or DevOps-related tools.- Open-source contributions or Jenkins community involvement.- Previous experience in a customer-facing technical support role. (ref:hirist.tech)