Job Description – Telecaller

Job Title: Telecaller
Department: Sales / Business Development
Employment Type: Full-Time
Location: Raipur, Chhattisgarh
Work Mode: On-site

Job Summary

We are looking for an energetic and confident Telecaller who will be responsible for connecting with prospective customers/leads over calls, understanding their requirements, explaining our services, generating interest, and ensuring timely follow-ups.

The role requires strong communication skills, persistence, proper lead tracking, and the ability to convert conversations into qualified leads and appointments.

Key Responsibilities

Make outbound calls to prospective customers/leads from the provided database.
Introduce the company, its services, and offerings clearly and professionally.
Understand customer requirements and identify interested/qualified prospects.
Handle basic customer queries and provide accurate information.
Generate leads and schedule meetings, counselling sessions, demos, or appointments as required.
Follow up with interested prospects regularly until closure or final disposition.
Maintain accurate records of calls, follow-ups, responses, and lead status.
Update CRM/Excel/lead-management systems on a daily basis.
Reconnect with old, inactive, and pending leads.
Coordinate with the Sales/Business Development team for qualified lead handover.
Achieve assigned daily, weekly, and monthly calling and conversion targets.
Maintain professional communication and follow approved calling scripts/processes.
Share daily performance and follow-up reports with the reporting manager.

Required Skills

Good verbal communication and active listening skills.
Confident and professional telephone etiquette.
Ability to explain services in a simple and convincing manner.
Strong follow-up and customer-handling skills.
Basic knowledge of MS Excel/Google Sheets and CRM tools.
Ability to work with targets and deadlines.
Good record-keeping and data-entry discipline.
Hindi communication is essential; working English communication is preferred.

Qualification & Experience

Qualification: Graduate
Experience: Fresher or experienced candidates can apply.
Preferred Experience: Telecalling, Inside Sales, Customer Support, Lead Generation, Counselling, or Business Development.

Telecaller

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