Telecaller / Telecalling Executive in Delhi, भारत

Job Title: Telecaller / Telecalling Executive

Company: Habsons Jobsup Ltd.
Department: Telecalling / Business Development
Experience: Minimum 3 Years
Salary: ₹2.5 LPA – ₹3 LPA
Qualification: Graduate in Any Discipline
Employment Type: Full-Time
Number of Vacancies: 4
Job Location: DELHI

Job Summary

Habsons Jobsup Ltd. is looking for experienced and target-oriented Telecallers to manage outbound and inbound calls, generate leads, follow up with prospective customers, and build strong customer relationships.

The ideal candidate should have at least 3 years of experience in telecalling, telemarketing, customer service, business development, or a similar role, preferably within the service industry. Excellent communication skills in Hindi and English, along with proficiency in the relevant regional language, are essential.

Candidates should be confident in handling high call volumes, engaging customers professionally, achieving calling targets, and maintaining accurate records in CRM systems.

Key Responsibilities

• Make outbound calls and handle inbound inquiries to generate leads and engage prospective customers.

• Communicate with customers, clients, agents, and business associates professionally.

• Explain company services, respond to inquiries, and provide accurate information.

• Conduct regular follow-ups with leads and prospective customers to improve conversion rates.

• Build and maintain strong relationships with customers and regional agent networks.

• Achieve daily, weekly, and monthly calling, lead-generation, and conversion targets.

• Handle customer objections, resolve basic queries, and use effective convincing and negotiation techniques.

• Maintain accurate call records, customer details, follow-up schedules, and lead status in CRM software.

• Coordinate with internal teams to ensure timely follow-up and resolution of customer requirements.

• Conduct B2B and B2C calling, as applicable to the assigned business segment.

• Identify potential business opportunities and support customer acquisition activities.

• Prepare calling reports and provide regular updates on lead status, conversions, and customer feedback.

• Maintain professional telephone etiquette and ensure a positive customer experience.

Required Qualifications and Experience

• Graduate in any discipline.

• Minimum 3 years of experience in telecalling, telemarketing, customer care, business development, or a similar role.

• Service industry experience is mandatory or strongly preferred, as applicable to the assigned position.

• Excellent verbal communication and interpersonal skills.

• Good command of both Hindi and English.

• Proficiency in the relevant regional language is mandatory for the assigned position.

• Strong convincing, negotiation, and follow-up skills.

• Ability to handle high volumes of calls and manage multiple customer interactions.

• Target-oriented mindset with a customer-focused approach.

• Basic computer knowledge and working proficiency in MS Office and CRM software.

• Good listening skills, professional telephone etiquette, and attention to detail.

Regional Language Requirements

Candidates must be proficient in the relevant regional language according to the assigned position.

• Punjabi: Punjab

• Malayalam: Kerala

• Kashmiri: Kashmir

• Regional languages of Northeast India: As required for the assigned territory

Candidates proficient in multiple regional languages will be preferred.

Preferred Candidate Profile

• Prior experience in overseas recruitment, manpower recruitment, consultancy, travel, education, healthcare, financial services, real estate, or other service-oriented industries.

• Experience in B2B or B2C calling and managing client or agent networks.

• Proven track record of achieving calling, lead-generation, customer acquisition, or conversion targets.

• Experience in lead generation, customer relationship management, and follow-up management.

• Familiarity with CRM software, call-tracking systems, and customer databases.

• Established regional customer or agent network will be an added advantage.

• Candidates who can join immediately or have a short notice period will be preferred.

Key Skills

Telecalling, Telemarketing, Outbound Calling, Inbound Calling, Customer Service, Customer Relationship Management, Lead Generation, Business Development, B2B Calling, B2C Calling, Client Management, Agent Network Management, Follow-Up, Lead Conversion, Sales Calling, Negotiation, Convincing Skills, CRM Software, MS Office, Communication Skills, Hindi, English, Punjabi, Malayalam, Kashmiri, and Regional Language Communication.

Salary

₹2,50,000 – ₹3,00,000 per annum, depending on experience and suitability.