Job Description – Telecaller (Marketing Department)

Designation: Telecaller / Customer Relationship Executive (CRE)

Department: Marketing

Reporting To: Marketing Executive

Key Responsibilities

Make outbound calls to leads generated through various marketing activities and campaigns for New Car Sales .
Contact and qualify marketing-generated leads and understand customer requirements and purchase intent.
Conduct regular follow-ups with prospective customers and update the lead status.
Generate and share qualified leads with the Sales team for further action.
Conduct customer retention and engagement calling as per dealership campaigns and requirements.
Invite customers for dealership events, promotional activities, launches, and other marketing initiatives.
Maintain accurate calling records, customer responses, and lead status in the assigned CRM or reporting system.
Coordinate with the Sales and Marketing teams to ensure timely follow-up on qualified leads.
Achieve assigned daily calling, connected-call, qualified-lead, and event confirmation targets.
Share daily and weekly calling performance reports with the reporting manager.

Good communication skills in English, Hindi and Marathi .
Strong customer handling, communication, and follow-up skills.
Basic knowledge of MS Excel and CRM systems.
Ability to understand customer requirements and qualify leads effectively.
Ability to achieve assigned calling and performance targets.
Prior experience in luxury brands, premium automobiles, real estate, or other premium customer-facing industries will be preferred.

Experience: 1–3 years

1. Statutory Benefits

2. Mediclaim

3. Incentive

Tele Caller