Actively hiring

Technical Voice Support

Start Date

Starts Immediately

CTC (ANNUAL)

₹ 4,00,000 - 5,00,000 ₹ 4,00,000 - 5,00,000 /year

Experience

1 year(s)

1 year(s)

Apply By

6 Nov' 26

Posted 5 days ago

Job

Be an early applicant

About the job

Key responsibilities:

1. Handle inbound international customer calls and provide technical assistance.
2. Understand and diagnose customer issues related to hardware, software, applications, operating systems, networks, internet connectivity, and devices.
3. Follow structured troubleshooting and diagnostic procedures to identify the root cause of technical problems.
4. Guide customers step-by-step over the phone to resolve technical issues.
5. Provide support for installation, configuration, login, password, connectivity, and application-related issues.
6. Use remote support tools or internal systems, wherever applicable, to assist customers.
7. Accurately document customer interactions, troubleshooting steps, and resolutions in the CRM/ticketing system.
8. Create and update technical support tickets and ensure proper follow-up until resolution.
9. Escalate complex or unresolved issues to the appropriate L2/L3 technical teams.
10. Maintain required AHT, CSAT, FCR, quality, and productivity targets.
11. Follow company-defined SOPs, security policies, compliance requirements, and escalation procedures.
12. Maintain a professional and customer-friendly approach while handling difficult or irate customers.

Skill(s) required

Computer Networking Computer skills Customer Support English Proficiency (Spoken) English Proficiency (Written) Internet IP Addressing Problem Solving Routing Protocols Technical Analysis Troubleshooting

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 1 years of experience

2. are from Kolkata only

Other requirements

1. 1+ years of experience in International Technical Support/Technical Voice Process is preferred.

2. Excellent spoken English and comprehension skills.

3. Strong troubleshooting and analytical abilities.

4. Basic knowledge of Windows, networking, hardware/software, applications, and internet troubleshooting.

5. Comfortable working in a 24×7 international voice process.

6. Good customer-handling and interpersonal skills.

7. Willingness to work from office and in rotational shifts.

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 4,00,000 - 5,00,000 /year

Annual CTC breakup:

1. Fixed pay: ₹ 3,50,000 - 4,00,000 /year

2. Variable pay: ₹ 50,000 - 1,00,000 /year

Perks

5 days a week Cab/Transportation facility Health Insurance Life Insurance

Number of openings

20

About Hird

Hird is a group of well-known placement consultants, offering competent manpower solutions to the clients. Our professionals are proficient enough to provide exemplary placement solutions to the corporate across India.

Activity on Internshala

Hiring since June 2021

21 opportunities posted

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