Vacancy description
NIIT
Haryāna, भारत
Technical Support Specialist
Start Date
Starts Immediately
CTC (ANNUAL)
Competitive salary Competitive salary
Experience
No experience required
No experience required
Apply By
Not Provided
Posted 2 weeks ago
Fresher Job
Be an early applicant
Were Hiring: International Technical Support Specialist
Location: Gurgaon (Work from Office)
Shift: Rotational (including Night Shift)
Working Days: 5 Days a Week
Key Responsibilities:
Resolve technical issues for customers on SAP Learning, Training Shop & Certification Hub
Communicate professionally with global customers via ticketing systems
Handle and manage customer escalations effectively
Collaborate with internal global teams to deliver high-quality support
Take ownership of issues and ensure timely resolution
Perform root cause analysis for reported incidents
Generate and deliver reports on learning usage and customer requests
Provide feedback to product/technical teams for continuous improvements
Ensure GDPR compliance across processes
Contribute to process improvements and efficiency
Desired Candidate Profile:
24 years of experience in BPO/Call Centre (international voice/blended process)
Bachelors degree in technical field (BCA / https://jobeax.com/link/2DENLGgQM7whDhaE / B.E.)
Strong experience in customer handling & escalation management
Excellent verbal & written English communication skills
Comfortable working in rotational/night shifts
Perks & Benefits:
Both-side cab facility (within hiring zone)
5-day work week
Global exposure & collaborative work environment
Interested? Apply Now!
7042458078
#Hiring #TechnicalSupport #CustomerSupport #BPOJobs #GurgaonJobs #NightShiftJobs #ITSupport #CareerOpportunity #JobOpening #JobsInIndia #ImmediateHiring #SupportJobs
Earn certifications in these skills
Probation:
Duration:
Salary during probation:
After probation:
Annual CTC: Competitive salary
1
Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
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