About Apsona

Apsona is a growing company in the Salesforce ecosystem, serving thousands of customers including large non-profits and educational institutions. Our tools empower Salesforce administrators with advanced reporting, document generation, and data management capabilities.

Role Summary

We are seeking a high-caliber Technical Support & Solutions intern. This role combines technical troubleshooting, Salesforce administration support, and proactive solution building to ensure our customers maximize their investment in Apsona products. The incumbent will serve as a bridge between customer needs and our technical capabilities, ensuring high satisfaction and product adoption through technical excellence and empathetic communication.

Core Responsibilities

Product Support: Act as the primary point of contact for technical inquiries. This includes investigating complex technical issues, troubleshooting product features, and guiding customers through diagnostic steps to reach a resolution efficiently.
SF Admin Support: Assist customers with Salesforce-specific tasks such as managing permissions, automation, and data integrity as they relate to Apsona integrations. You will help admins optimize their Salesforce environment to work seamlessly with our tools.
Product Solutions Building: Collaborate with customers to design and build custom solutions using Apsona tools. You will analyze business requirements and translate them into technical configurations that solve complex data and reporting challenges.
Customer Onboarding & Training: Lead onboarding sessions for new users, providing clear instructional guidance and follow-up to ensure successful product adoption.
Feedback Loop: Share critical customer insights and technical feedback with the product team to drive continuous service improvements.

Who You Are

A customer-facing professional who can explain complex technical concepts in simple, accessible terms.
A problem-solver capable of diagnosing issues independently in a remote, fast-paced environment.
An expert in Salesforce administration with a passion for building efficient systems.

Skills Required

Exceptional written and verbal communication skills.
Strong organizational skills with the ability to manage multiple tasks and priorities.
Proficiency with SaaS tools or the ability to quickly learn new software applications.
Any experience working in a B2B SaaS environment is a plus.

Technical Support - Intern

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