... The TSE is a front-line technical support contact for LM product users and a key contributor to LM customer experience. As the primary interface on incoming technical support issues, the TSE will log and own incoming support cases from receipt to resolution. The TSE will contribute to the product experience through resolving ...
... logs, and collaborate cross-functionally with Engineering and Product teams. - Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders. - Familiarity with support and collaboration tools such as Zendesk, Salesforce, Jira, and Confluence. ...
... management regulations. - Manage customer contracts by performing preventative maintenance visits, documenting / delivering reports and providing on-site remedial support. - Ensure non-warranty replacement to customers for respective region on time. - Customer return valve Document tracking and ensure proper service and return ...
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs.
... with partner teams: engineering, technical operations, product management, and quality assurance. WHAT SETS YOU APART - Professional Experience. 2–5 years in technical support (Tier 2/3) or a similar customer-facing technical role in cybersecurity or SaaS - Security Fundamentals & Tools . Working knowledge of the MITRE ATT&CK ...
... reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers. We are now looking for Technical Support Engineer, Sec-AI What You’ll Do - Leads the end-to-end post-sales technical support function for complex, multi-stakeholder customer environments, ...
... Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at Job summary DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security ...
... reports - Engaging in support and understanding of new tools and technologies related to endpoint management Requirements - Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role in the field - Hands-on experience with Windows/Linux/Mac OS environments for at least 2 years - Working ...
... Winter 2024 - Leader Americas Winter 2024 - Best Results – Winter 2024 - Best Usability – Winter 2024 About the Role: DBSYNC is seeking an experienced Senior Support Engineer to provide technical support for its Cloud Replication software and manage enterprise customers across the USA. The ideal candidate will have 5+ years ...
... be part of our growth story in delivering a market leading user experience, we’d like to talk to you. Job Description We are looking for a talented Advanced Technical Support Engineer to join our growing global team at Sectigo. The Advanced Technical Support Engineer works closely with Sectigo’s customer base and sales department ...