Actively hiring

Technical Support Engineer

Start Date

Starts Immediately

CTC (ANNUAL)

₹ 3,50,000 - 5,00,000 ₹ 3,50,000 - 5,00,000 /year

Experience

No experience required

No experience required

Apply By

25 Nov' 26

Posted 2 days ago

Fresher Job

609 applicants

About the job

Key Responsibilities:

1. Provide technical support to clients by diagnosing and resolving issues promptly.
2. Assist clients in setting up and navigating software or systems.
3. Collaborate with clients to understand their needs and ensure a positive experience.
4. Promote the value of products and services by delivering exceptional support.
5. Document customer interactions and maintain detailed records of technical issues.
6. Escalate unresolved problems to higher-level support or development teams.
7. Assist in creating user guides, FAQs, and training materials to enhance customer onboarding and experience.
8. Conduct training sessions for clients to maximize product adoption and usability.
9. Proactively identify and suggest improvements to systems, processes, or services.
10. Monitor and report on client feedback to improve support strategies and product development.

Skill(s) required

Effective Communication English Proficiency (Spoken) English Proficiency (Written) Technical Support

Earn certifications in these skills

+ 1 more skills

Other requirements

1. Bachelor's degree in computer science, IT, or a related technical field.

2. Proven work experience as a technical support engineer, customer success manager, or a similar technical role.

3. Strong problem-solving skills and technical expertise relevant to the product or service.

4. Exceptional interpersonal and communication skills to foster positive client relationships.

5. Experience in developing and delivering training or educational materials.

6. Ability to work independently and manage multiple clients or tasks simultaneously.

7. Strong organizational skills and attention to detail.

8. A customer-focused mindset with a proactive approach to resolving issues.

9. Experience with troubleshooting software, networking, or systems issues is highly desirable.

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 3,50,000 - 5,00,000 /year

Perks

Informal dress code 5 days a week Free snacks & beverages Cab/Transportation facility Health Insurance Life Insurance

Number of openings

5

About ASCLOUDSECURE

ASCloud Secure is one of the best software development corporations that offers top-rated software development assistance in terms of boundless experience, key business insights, and a dedicated team of skilled professionals with a systematic working process. We have been helping companies and established brands re-imagine their business through robust and flexible digitalization today and unlock the possibilities of tomorrow, for more than 10 years and millions of users around the globe. We collectively bring in-depth application expertise and the latest IT improvements development to provide safe and secure software solutions for any OS, browser, and device to deliver and produce custom solutions that perfectly match the needs and behavior of our customers.

Activity on Internshala

Hiring since April 2026

250 opportunities posted

Additional Questions

Sign up to continue

Candidate sign up

Sign up/ Login with Google

Sign up with Email

OR

By continuing as a candidate, you agree to our T&C .

Already registered? Login