Repligen seeks a Technical Support Engineer II to provide technical support for bioprocessing equipment and systems. The role involves responding to customer inquiries, troubleshooting hardware and software issues, managing support cases, and collaborating with internal teams across a global, distributed environment.
Responsibilities
Provide technical support to customers and internal teams via phone, email, video conferencing, and other channels
Troubleshoot hardware, software, process, and system-related inquiries with bioprocessing products
Manage support cases in Salesforce, documenting inquiries, troubleshooting steps, findings, and resolutions
Assist in creating, reviewing, and updating technical documentation including guides, FAQs, and work instructions
Collaborate with field service, product management, engineering, and sales teams on customer issue resolution
Requirements
Bachelor's degree in bioengineering, biotechnology, chemistry, life sciences, or related engineering field
Minimum 3 years supporting bioprocessing equipment, biopharmaceutical manufacturing, or life sciences operations
Structured troubleshooting approach and independent problem-solving ability
Experience with tangential flow filtration (TFF), automation platforms, or related life sciences technologies
Proficiency with Salesforce or similar CRM/service management systems
Fluent English with strong verbal and written communication skills
Proven experience supporting customers in Asia-Pacific markets; Japanese, Mandarin, or Korean language skills advantageous
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