Technical Support Engineer II in work from home, India - Jobeax
Vacancy description
Technical Support Engineer II in भारत
Repligen
भारत
Repligen seeks a Technical Support Engineer II to provide technical support for bioprocessing equipment and systems. The role involves responding to customer inquiries, troubleshooting hardware and software issues, managing support cases, and collaborating with internal teams across a global, distributed environment.
Responsibilities
Provide technical support to customers and internal teams via phone, email, video conferencing, and other channels
Troubleshoot hardware, software, process, and system-related inquiries with bioprocessing products
Manage support cases in Salesforce, documenting inquiries, troubleshooting steps, findings, and resolutions
Assist in creating, reviewing, and updating technical documentation including guides, FAQs, and work instructions
Collaborate with field service, product management, engineering, and sales teams on customer issue resolution
Requirements
Bachelor's degree in bioengineering, biotechnology, chemistry, life sciences, or related engineering field
Minimum 3 years supporting bioprocessing equipment, biopharmaceutical manufacturing, or life sciences operations
Structured troubleshooting approach and independent problem-solving ability
Experience with tangential flow filtration (TFF), automation platforms, or related life sciences technologies
Proficiency with Salesforce or similar CRM/service management systems
Fluent English with strong verbal and written communication skills
Proven experience supporting customers in Asia-Pacific markets; Japanese, Mandarin, or Korean language skills advantageous
... B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields. - Minimum 5 years of experience in support, engineering, or other technical roles. - Fluent English is a must. - Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday ...
... centralized location plus advanced analytics that help them make smarter, faster business decisions. OVERVIEW The Product Support Engineer II a key member of the support team providing first level assistance to eClinical Solutions’ elluminate® clients. The primary responsibility of this role is to provide support to end-users ...
... experience in Computer Science, Engineering, Information Technology, or a related discipline. - L1: 2+ years of relevant experience in application, product, or technical support. - L2: 4+ years of relevant experience, including ownership of complex application incidents and technical escalations. - Experience supporting global ...
... Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at Job summary DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security ...
... documentation, diagnostics, and tooling before escalating issues. - Collaborate with senior Support engineers, escalation specialists, and more specialized technical teams on complex technical problems that require deeper investigation, and with Support, Product, Problem Management, and Principal Engineers on large-scale ...
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs.
... escalated technical support for complex technical issues which may include leading problem management cases and providing management status.- Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution.- Identify, analyze and resolve the assigned tickets using ...
... San Francisco Bay Area, and No. 59 overall in their selection of the top 500 for 2024. Join us in Securing Tomorrow Together! The Role We are looking for a technical support engineer to join our team in Gurgaon (hybrid) and help keep our production systems healthy through the night. This is a night-shift role, primarily ...
... ensuring ethics, quality and HSE (Health Safety and Environment) are evident and a key differentiator. - Provides technical support for Reservoir and Production Engineering sales activities such as bid proposal preparation, technical design options, and other technical services for RE domain. - Provides technical support for ...
... supervision of new assets through to assessment, repair, modification, and rehabilitation of existing assets. The ideal candidate would be a well-rounded civil engineer, technically competent, with exemplary communication skills. This role would support projects in multiple sectors including transportation, energy, and defence. ...