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Vacancy description

Technical Support Engineer II in भारत

Repligen

भारत

Repligen seeks a Technical Support Engineer II to provide technical support for bioprocessing equipment and systems. The role involves responding to customer inquiries, troubleshooting hardware and software issues, managing support cases, and collaborating with internal teams across a global, distributed environment.

Responsibilities

  • Provide technical support to customers and internal teams via phone, email, video conferencing, and other channels
  • Troubleshoot hardware, software, process, and system-related inquiries with bioprocessing products
  • Manage support cases in Salesforce, documenting inquiries, troubleshooting steps, findings, and resolutions
  • Assist in creating, reviewing, and updating technical documentation including guides, FAQs, and work instructions
  • Collaborate with field service, product management, engineering, and sales teams on customer issue resolution

Requirements

  • Bachelor's degree in bioengineering, biotechnology, chemistry, life sciences, or related engineering field
  • Minimum 3 years supporting bioprocessing equipment, biopharmaceutical manufacturing, or life sciences operations
  • Structured troubleshooting approach and independent problem-solving ability
  • Experience with tangential flow filtration (TFF), automation platforms, or related life sciences technologies
  • Proficiency with Salesforce or similar CRM/service management systems
  • Fluent English with strong verbal and written communication skills
  • Proven experience supporting customers in Asia-Pacific markets; Japanese, Mandarin, or Korean language skills advantageous
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