Technical Support Engineer in India, India - Jobeax
Vacancy description
Technical Support Engineer in India, भारत
SwiftSku, Inc.
On-siteWork from the office
India, भारत
About SwiftSku:
SwiftSku empowers independent convenience store owners like you with a robust suite of tools, simplifying store management through real-time insights, seamless price-book updates, swift inventory control, profitable loyalty programs, scan data management and integrated payment solutions.
About the Role:
We are looking for a Technical Support Engineer. The ideal candidate will be responsible for providing technical assistance and support to customers, troubleshooting software and hardware issues, and delivering excellent customer service on a daily basis.
IMPORTANT - Please apply only if you can speak Gujarati, Hindi & English fluently
Work Timings- 8:00 am to 5:00 pm CST / Rotational Shifts
Location: On-site | India
Key Responsibilities/Requirements:
Technical Support and Troubleshooting skills - Provide expert support and resolve technical issues efficiently for end-users and clients.
Analytical Skills - Utilize strong analytical skills to diagnose and troubleshoot software and system-related challenges.
Customer Service Orientation - Demonstrate a customer-centric approach, delivering exceptional service and maintaining positive client relationships.
Problem-Solving Expertise- Exhibit advanced problem-solving capabilities to address issues quickly and effectively
Strong Communication Skills- Communicate technical concepts clearly, both in writing and verbally, with clients and team members.
Team Collaboration- Work well within a team environment, contributing to collective goals and supporting peers as needed.
Relevant Experience: Prior experience in software support or IT help desk roles is preferred.
Educational Preference: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Technical Support Engineer Join our rapidly growing AI startup as a Technical Support Engineer and own the end-to-end customer support experience. This role is for an exceptional support professional who can pair technical troubleshooting skills with a customer-centric mindset, translating complex AI functionality into ...
... resolution. - Coordinate directly with Engineering and R&D teams to file, track, prioritize, and expedite resolutions for critical customer bug tickets and complex technical issues. - Act as a mentor and technical leader for Junior Engineers and the broader Technical Support team, driving technical depth and best practices across ...
... is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth. Job Summary Lead Technical Support Engineer acts as a key first‑level liaison between Netradyne and our customers. In this role, you will be responsible for diagnosing and resolving technical issues reported ...
... industry's top brands, financial institutions, exchanges, and platforms, and millions of investors worldwide. For more information, visit . We are looking for a Technical Support Engineer to join our global team in Bangalore. Responsibilities: - Investigate client inquiries and provide “white glove” assistance via phone, email, ...
... next level support - Engage with 3rd Party systems technical resources to create strong in-house core teams to manage 3rd party applications functionalities - Support field team with technical expertise to generate L&M business through CPM, CFS PSA Customers - Support field team with technical inputs of obsolete components ...
... create fall out rates & component risk probability, checklist improvement, coordination of R&D topic. - You support the creation of technical documents and feed technical data into databases to communicate Engineering instructions to our partner organizations. - You participate in projects to investigate technical issues and ...
... level Joint Professional Services and Technical Support Engineer to join our Global Customer Experience team and help our customers in Bangalore, India. In the Technical Support capacity, the engineer will coordinate with colleagues in the global Support team to respond to customers’ technical queries and issues, with the goal ...
... will get everywhere they need to go, in any context, for generations to come. Reports To Senior Manager, Frontline Business Process Team About the Role As a Technical Support Engineer – Home Support, you will play a critical role in ensuring ChargePoint customers have a seamless EV charging experience right at home. In this ...
... dedicated, hands-on Automations (AI/ML Engineer. You will be responsible for creating automation scripts, support tools and AI/ML solutions used by our Technical Support team. This position reports to the Director, Technical Support Operations Responsibilities: - Works with key stakeholders from Support, Quality, Engineering ...