If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+ worldwide customers. We're creating a faster world with simpler experiences. As a Technical Support Engineer, you will be responsible for helping customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping name-brand customers as part of our fun, tight-knit team.

You will level up to be an expert complex problem solver on Redis Enterprise Software, being used as a high-performance database by thousands of worldwide customers. You will dive deep into different exciting forefront technologies by supporting Redis Enterprise running on the top Cloud Platforms and in the top container orchestration platforms.

We are looking for brilliant experts that are curious, persistent, and happy digging through the full stack, from code to Sysadmin to networking to performance. If this sounds like you, please check out the technical foundation we'd like you to bring.

Work with customers to troubleshoot and resolve complex software issues: Provide Root Cause Analysis

Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises

Provide technical expertise during testing, deployment, and upgrading of Redis software

Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription

Participate in new product development, customer training, and other support-related activities

At least seven years of relevant experience in the enterprise software industry

Strong background in scripting or programming languages

Working knowledge of Cloud-based and On-premise environments

Expert working knowledge in Linux/Unix and networking (TCP/IP)

Proficiency in communication and presentation, both written and verbal (in English)

Bachelor of Science in Computer Science or Information Systems

Experience with NoSQL databases (especially Redis)

Experience working with container orchestration environments, such as Kubernetes

As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to [HIDDEN TEXT]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.

Technical Support Engineer | Technology

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