About us:

Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger. We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients. Our founders and team members have industry experience and have held senior positions in a wide variety of companies – from emerging startups to large Fortune 50 firms – and we have taken our combined experiences and developed a unique approach that is supported by the principles of deep expertise, integrity, transparency, and dependability.

Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

Ultimately, you will be a person that our customer's trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Experience : 2 - 3 years
Shifts: Rotational Shifts

Requirements

Active Directory/User management/ Troubleshooting
Office 365-Outlook Troubleshooting & Microsoft O365 administrator skills is must
Sharepoint Administrator skills
Intune Administrator (Advantage)
Windows and system application Troubleshooting
Knowledge of Technical Terms DNS/DHCP/VPN/Network etc.
Knowledge/Experience of Backup tools
Knowledge of Ticketing tools and SLA.
Knowledge of Server/Network Monitoring Tools
Excellent analytical skills, written and verbal communication.
Experience as a technical specialist in customer-facing roles
Strong task management skills
Customer focused with a passion for resolving unique problems
Must have on-call support experience
International client support experience (Preferred)
Basic knowledge of AWS and Linux (Advantage)

24*7 Support (Rotational Night Shift)
5 days working.
Voice Support.

Responsibilities

Excellent communication skills and ability to discuss and troubleshoot issues with Native English Speakers
Efficiently handling incoming voice calls and acting as the first point of contact for service request calls & requisitions through voice support.
Telephonic support to End Users and coordination with Vendors, Client Problem Management team, and other Support teams.
Provide phone and help desk support for local and off-site users.
Provide network troubleshooting and support, as well as end-user software and hardware troubleshooting.
Record detailed incident descriptions in the call tracking system and follow up to resolve issues, ensuring customer satisfaction.
Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Talk clients through a series of actions, either via phone, email, or chat, until they've solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers.
Refer to the internal database or external resources to provide accurate tech solutions
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Document technical knowledge in the form of notes and manuals

Other benefits:

Learning & Development Opportunities
2 Rotational Week-Off
Employee - Family Insurance
Various type of Leaves

Tech Holding is proud to be an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences, and we consider qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. If you require accommodation in the application process, please contact our HR

Technical Support Engineer

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