Technical Support Engineer - Home Based (remote) in Bengaluru, India

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Technical Support Engineer - Ecom

As part of this role you will be working with teams across Adyen (technical and commercial). Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.

You are responsible for supporting the merchants’ full lifecycle, providing direct technical support.

Advising merchants regarding the best implementation practices and also addressing specific merchants’ issues.

Must have 4-8 Years of professional experience ideally in technology support & operations

You recognise that each interaction with a merchant is a customer service experience. As such you aspire to deliver a seamless merchant support experience across the globe that transcends global boundaries and time. You have strong written and verbal communication skills in English.

You are innovative, have strong problem-solving capabilities and able to adapt to new processes and procedures quickly, while dealing with many varied technical support requests and challenges.

You have affinity with API troubleshooting, Postman, internet technologies and knowledge of technical processes (think HTML / JavaScript / Scripting).

You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; Our Diversity, Equity and Inclusion commitments

This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. This role is based out of our Bengaluru office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles, our hybrid work policy consists of 3 days a week in our office and 2 days working from home.