Loading description…

Technical Support Developer (REMOTE) in Bengaluru, India - Jobeax

Technical Support Developer (REMOTE) in Bengaluru, India is listed on Jobeax. Browse 30,000+ vacancies available.

Geidea Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market
Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.
Our technology mirrors our people - Smart, Innovative & Forward Thinking

To maintain a competitive advantage as we grow, we are currently looking for a new 'Technical Support Engineer'

Job purpose:
To deliver effective technical support for POS solutions by diagnosing and resolving issues, monitoring system performance, managing configurations and deployments, and collaborating with internal stakeholders to ensure reliable service delivery and an excellent customer experience.

Responsibilities:
Serve as the first point of contact for clients and merchants, attending calls and providing technical support for POS-related queries, issues, and operational concerns.
Perform initial troubleshooting and issue analysis for POS, ECR integration, terminal configuration, connectivity, and transaction-related issues, acting as a bridge between merchants and technical teams to drive timely resolution.
Manage POS device setup, configuration, production software deployment, firmware updates, and remote software rollouts across supported POS terminals.
Monitor production services, POS performance, and iPing services to identify abnormal behavior, raise alerts, and coordinate with relevant technical teams for timely resolution.
Maintain the test environment and supporting services, ensuring the environment remains available and operational for testing activities, and coordinate timely recovery when issues occur.
Prepare and maintain periodic operational and performance reports covering transaction volumes, transaction processing speed, approval ratios, POS brands, software/firmware versions, and other relevant service metrics.
Manage production issues and customer complaints through Jira, coordinate with technical and field teams, and follow up to ensure timely resolution and closure.

Qualifications:

0–2 years of experience in Technical Support, Application Support, or related roles. Fresh graduates with relevant academic projects or internships are encouraged to apply.
Bachelor's degree in computer science, Computer Engineering, Information Technology, or a related field.
Good working knowledge of Microsoft Excel, Word, and PowerPoint.
Good knowledge of Excel-based data analysis, including Pivot Tables, VLOOKUP/XLOOKUP, Charts, and MIS/operational reports.
Basic understanding of troubleshooting methodologies, incident management, and issue tracking tools such as Jira.
Good communication, analytical, problem-solving, and stakeholder coordination skills.
Basic knowledge of Power BI for data visualization, dashboard creation, and reporting.

Our values guide how we think and act - They describe what we care about the most
C ustomer first - It's embedded in our design thinking and customer service approach
O pen - Openness allows us to constantly improve and evolve
R eal - No jargon and no excuses!
B old - Constantly challenging ourselves and our way of thinking.
R esilient – If we fail, we bounce back stronger than before.
C ollaborative - We know that we can achieve a lot more as a team.
We are changing lives by constantly striving for a better solution.

Apply to vacancy

Similar vacancies

More like this role

Redis

Technical Support Engineer | Technology

6 days ago

On-site

10k

... a faster world with simpler experiences. As a Technical Support Engineer, you will be responsible for helping customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping name-brand customers as part of our ...

India, India

jibe erp

Technical Support Assistant - Planning

7 days ago

Position Junior Technical Support Executive (Vessel) About JiBe JiBe is a cloud based fully integrated ERP system for the shipping industry. Our goal is to allow shipping companies to improve productivity, efficiency and safety levels, while reducing costs. JiBe ERP enables increased automation and streamlining of processes, ...

India, Mumbai

Databricks

Senior Technical Support Assistant

11 days ago

20k

... adoption of enablement programs for Databricks Technical Support Engineers, including collaboration with Support leaders and SMEs and/or Technical Curriculum Developers. Programs in your portfolio can include onboarding and everboarding motions focused on developing and maintaining technical and soft skills for Technical ...

India, Bengaluru

Observe.AI

Technical Support Engineer - 2

11 days ago

... identify, troubleshoot, and resolve issues reported by customers within agreed SLAs. - Manage customer expectations and serve as the primary point of contact for technical support issues. - Proactively identify, diagnose, analyze, and troubleshoot issues on the Observe.AI platform. - Escalate complex technical issues to Engineering ...

India, Bengaluru

Power Bridge

Remote Support Specialist

3 days ago

Remote

Rs 3 - 10 lakhs p.a.

... up on open cases in your queue, escalating timely to management if required. Identify, suggest, and engage actively in possible improvements to procedures. Support ongoing documentation efforts by building knowledge base articles. Requirements: Ability to work independently. Flexibility to work remotely from home and on ...

India, Bengaluru

Globalhunt

Technical Lead - Fully Remote (Technical Lead)

7 days ago

Remote
Hybrid
Contract

... Write comprehensive unit, integration, and end-to-end tests to ensure protocol security, performance, and reliability. Participate in architecture discussions, technical design reviews, and code reviews. Create and maintain high-quality technical documentation. Troubleshoot and resolve issues across development, testing, and ...

India, Bengaluru

BOE Technology

Customer Experience Technical Support Engineer

5 days ago

Customer Support Engineer with experience in LCD display wanted. Responsibilities Provide technical support for LCD display products. Diagnose and troubleshoot issues effectively. Engage with clients to understand their needs and provide solutions. Qualifications - 2 years+ of technical engineering and troubleshooting experience ...

India, Mannady

Bee Talent Solutions

Technical Customer Support Agent (Nights)

6 days ago

Contract

... processes and workflow, performing to prescribed metrics goals and contributing to an environment of accountability, growth and positive employee morale. The Technical Support Engineer will provide and in-depth level of technical support to our customer base and various departments within our client for specified software ...

India

Veradigm

IT Support Specialist 1st Line Support Remote

11 days ago

Remote
Hybrid
On-site

... complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life. The IT Support Specialist provides advanced technical assistance and support for hardware, software, and complex IT issues across multiple technology domains. This role manages ...

India, Pune

Jobgether

Technical Services Supervisor - Remote

3 days ago

Remote
Contract

... implementation and ongoing support. Help establish repeatable processes for technical onboarding, integration support, troubleshooting, and customer communication. Support customers in scaling their integrations while maintaining strong technical relationships and service quality. Communicate complex technical concepts clearly ...

India, India

Specbee

Technical Architect (PHP) - Remote

5 days ago

Remote

Drupal Technical Architect Location: Remote / India Experience: 7+ years (Drupal-focused) At Specbee , we design and deliver enterprise-grade digital platforms using Drupal and open-source technologies. We partner with global brands to build scalable, high-performance, and future-ready solutions that create real business ...

India, India

Infinite Computer Solutions India Pvt. Ltd.

Senior Remote Support Engineer

3 days ago

Remote

Job Description - Excellent verbal and written communication skills, with a neutral accent and no Mother Tongue Influence (MTI). - Provide Level 2 technical support for hardware, software, operating systems, Microsoft 365 applications, email, VPN, network connectivity, and end-user computing issues. - Serve as the primary ...

India, India

Jumpcloud

Customer Support Engineer - Remote

3 days ago

Remote
Full-time

... technical knowledge to resolve customer issues, and regularly interface across Support and Engineering to ensure the timely resolution of defects. Provide technical support, troubleshooting and issue resolution to our customers via email, telephone, chat or remote web session. Collaborate with peers, escalation points, ...

India, Bengaluru

AtkinsRéalis

ICT Remote Support Analyst

11 days ago

Remote
Hybrid

The ServiceNow Support Analyst is responsible for providing functional and operational support for the ServiceNow platform, with a focus on IT Service Management (ITSM) and HR Service Delivery (HRSD) modules. The role ensures stable and efficient service delivery, supports business users, manages incidents and requests, ...

India, Bengaluru

randstad digital

Developer Support Engineer - Deployment

4 days ago

... cross-functional and cross-cultural teams successfully. - Excellent leadership and interpersonal skills Good-to-Have - Have part of at least 1 end to end APS implementations & support. - Ability to work creatively and analytically in a problem-solving environment - Well versed with deployment and release management processes

India, India

Rsn Ginfo Solutions Private Limited

Application Support Developer (Java)

6 days ago

Job Description The L3 Application Support Engineer/Full Stack Developer is responsible for advanced incident resolution, root cause analysis, and code‑level fixes for production issues escalated beyond L2 scope. This role ensures long‑term stability of applications by implementing patches, hotfixes, and configuration changes, ...

India, Rāniganj

Elite Technical

Technical Recruiter (Remote)

1 day ago

Remote

Technical Recruiter (Remote) Senior Technical Recruiter Wanted Help Us Match Top Tech Talent With Great Careers Technical recruiting isn't just what we do, it's what we're great at. We connect exceptional tech professionals with roles where they can thrive, and we're looking for an experienced Technical Recruiter ready ...

India

acuity analytics

Technical Lead - Python, AI Remote

4 days ago

Remote

... building or supporting retrieval-augmented generation (RAG) workflows. - Familiarity with cloud data platforms and modern data stack tooling. - Prior experience supporting investment management, hedge fund, or capital markets data environments. - Experience working as a dedicated remote resource embedded with a client team

India, Pune

Propharma

Technical Writer - Fully Remote Working

11 days ago

Remote
Hybrid

... procedure design, authoring, and approval workflow management. - We are committed to diversity, equity, and inclusion. We do not rely on AI screening tools to support our hiring process. Whilst ProPharma supports remote working, we also recognise the value that comes from in person collaboration. As such, we encourage any ...

India, Rāniganj

Jobgether

Customer Support Co-ordinator (Remote)

5 days ago

Remote
Contract

... Lead, you will lead and scale a global customer support function in a fully remote, technology-driven environment. You will oversee both AI-powered and human support operations while ensuring high-quality, timely, and safe resolutions for users. The role combines people leadership, technical troubleshooting, support operations, ...

India, India