Technical Support Analyst (Remote) in Maharashtra, India

DHS Technical Services Specialist

Starts Immediately
Competitive salary Competitive salary
Experience

As a Digital Health Solutions (DHS) Technical Services Specialist for T-DOC and Tegris, your primary focus will be on managing project planning, installation, and aftersales services for hospital clients in Southeast Asia and India. You will deliver these activities directly or in collaboration with partners and distributors to ensure solutions are implemented in compliance with company standards and regulatory requirements, while achieving the highest level of customer satisfaction.

Project Implementation:
Manage project implementations from planning through installation, testing and commissioning (T&C), and final handover.
Conduct comprehensive user training sessions following successful installation to ensure effective and proficient system utilization.
Maintain thorough documentation for all project phases, including customer milestone sign-offs and acceptance records.
Perform system maintenance, software updates, and upgrades, either remotely or on-site as required.
Maintain detailed documentation of all ongoing service issues in the local system, including issue descriptions, resolutions, and follow-up actions.
Carry out all activities in accordance with company protocols and regulatory requirements.
Technical Support to Sales team as and when required:
Provide technical support to the Sales team during quotation and tender phases by proposing cost-effective solutions that meet customer needs and requirements.
Bachelors degree in Information Technology, Computer Science, or a related field.
At least 3 to 5 years of relevant experience in healthcare IT, network, or digital health solutions.
Experience with healthcare integration projects and clinical workflows is highly desirable.
Experience troubleshooting software, hardware, and network-connected systems.
Strong English communication skills, both written and verbal.

Healthcare IT systems, digital health solutions, and hospital workflows
Hospital Information Systems (HIS), Electronic Medical Records (EMR/EHR), and systems integration.
Experience working within CSSD (Central Sterile Services Department) and Operating Room (OR) environments.
Networking fundamentals (TCP/IP, VPN, LAN/WAN).
Server administration and SQL.
Windows operating systems, software deployment, and system integration.
Service management, SLAs, and regulatory/compliance requirements.

Project management and implementation coordination.
Customer training and technical presentations.
Manage projects independently from planning through customer acceptance.
Communicate technical concepts effectively to both technical and non-technical audiences.
have minimum 3 years of experience
Probation: Duration:
Salary during probation:
After probation:
Annual CTC: Competitive salary
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