Vacancy description
avi-spl india
India, Mumbai
Technical Support Analyst (Remote) in Mumbai, India is listed on Jobeax. Browse 30,000+ vacancies available.
The Technical Support Representative (TSR) role is to provide technical support within the team. The TSR will provide service support for clients with the end goal of restoring functionality to client assets while delivering a world-class customer service experience. This position will act as the front line of support utilizing remote monitoring and management applications. They will help establish a 'Center of Excellence' focused on the resolution of incidents detected through remote monitoring to drive uptime and adoption of managed devices within customer environments.
The Technical Support Representative (TSR) role is to provide technical support within the team. The TSR will provide service support for clients with the end goal of restoring functionality to client assets while delivering a world-class customer service experience. This position will act as the front line of support utilizing remote monitoring and management applications. They will help establish a 'Center of Excellence' focused on the resolution of incidents detected through remote monitoring to drive uptime and adoption of managed devices within customer environments.
Ensure that customers receive prompt and efficient technical support of ProAV, Video Conferencing, and Unified Communication solutions.
Develop core technical competency across key monitoring platforms and devices.
Quickly and effectively respond to incidents detected by automated monitoring system.
Participate as needed in prescribed training curricula.
Responsible for level 1 remote support of to multimedia estate.
Perform remote troubleshooting for other locations globally.
Perform remote checkouts and RFB tests following system updates.
Execute firmware and software upgrades of Multimedia equipment.
Minimum 2 years' experience in the Audio/Visual or IT support industry.
Fluent in English- Excellent verbal and written communication skills.
Able to perform routine Testing and problem diagnosis for Audio Visual Technologies.
Edit software code using audio mixer software to calibrate digital signal processor technology and eliminate echo and feedback.
Ability to read and utilize blueprints and audio/video flow diagrams.
Perform network troubleshooting to diagnose static and dynamic IP addresses.
Report any service impacting event immediately to the client.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
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