Technical Specialist (VDI) - L3 in Chennai, भारत

Locations: Bangalore, Chennai, or Mumbai, India
Positions: 8 full-time roles
Experience: 8–10 years

About the Role

Key Responsibilities and Technical Skills

• Bring 8+ years of experience in IT infrastructure.
• Have 4+ years of proven experience with VMware enterprise products, specifically End-User Computing (EUC) Horizon. This includes extensive hands-on experience in enterprise VDI, the VMware Horizon product suite (e.g., VMware Workspace ONE Access and VMware DEM), third-party IDM integration, and supporting VMware and Microsoft technologies.
• Demonstrate expertise in hybrid cloud architectures, including AWS, Azure, and on-premises solutions.
• Diagnose and troubleshoot VMware Horizon versions and the broader Horizon Suite, including user-level issues, with an understanding of ESXi, vSphere, and cloud platforms.
• Use log analysis and basic scripting to automate daily operations.
• Have hands-on deployment experience with Horizon infrastructure in large environments.
• Create High-Level Design (HLD), Low-Level Design (LLD), and solution documentation.
• Have solid TCP/IP knowledge and a strong foundation in LAN technologies, including network switching, routing, and DNS.
• Have good Windows Server administration and troubleshooting skills.
• Have hands-on experience with hyperconverged infrastructure.
• Interface with customers and third-party OEMs and hardware vendors, including raising support calls with Microsoft, VMware, and other vendors.

Preferred Certifications

• VMware VCAP/VCIX (Desktop & Mobility)
• AWS or Azure Architect
• VMware Horizon

Soft Skills and Work Environment

• Excellent verbal and written English communication skills, including the ability to translate technical requirements into actionable plans, present information clearly, write comprehensive reports, and support high levels of customer satisfaction.
• Be a proactive team player with strong collaboration skills, able to conduct technical sessions, mentor L1 team members, and foster positive team dynamics.
• Be self-motivated and results-oriented, with strong analytical and problem-solving skills.
• Be willing to continually learn and adapt to new technologies.
• Be willing to work US and UK shifts based on organizational needs and be available for rotational on-call duties, including night shifts.

Education

• Engineering, Diploma, BSc, MCA, or MCM qualification with an IT specialization.