Locations: Bangalore, Chennai, or Mumbai, India
Positions: 8 full-time roles
Experience: 8–10 years

About the Role

Bring 8+ years of experience in IT infrastructure.
Have 4+ years of proven experience with VMware enterprise products, specifically End-User Computing (EUC) Horizon. This includes extensive hands-on experience in enterprise VDI, the VMware Horizon product suite (e.g., VMware Workspace ONE Access and VMware DEM), third-party IDM integration, and supporting VMware and Microsoft technologies.
Demonstrate expertise in hybrid cloud architectures, including AWS, Azure, and on-premises solutions.
Diagnose and troubleshoot VMware Horizon versions and the broader Horizon Suite, including user-level issues, with an understanding of ESXi, vSphere, and cloud platforms.
Use log analysis and basic scripting to automate daily operations.
Have hands-on deployment experience with Horizon infrastructure in large environments.
Create High-Level Design (HLD), Low-Level Design (LLD), and solution documentation.
Have solid TCP/IP knowledge and a strong foundation in LAN technologies, including network switching, routing, and DNS.
Have good Windows Server administration and troubleshooting skills.
Have hands-on experience with hyperconverged infrastructure.
Interface with customers and third-party OEMs and hardware vendors, including raising support calls with Microsoft, VMware, and other vendors.

Excellent verbal and written English communication skills, including the ability to translate technical requirements into actionable plans, present information clearly, write comprehensive reports, and support high levels of customer satisfaction.
Be a proactive team player with strong collaboration skills, able to conduct technical sessions, mentor L1 team members, and foster positive team dynamics.
Be self-motivated and results-oriented, with strong analytical and problem-solving skills.
Be willing to continually learn and adapt to new technologies.
Be willing to work US and UK shifts based on organizational needs and be available for rotational on-call duties, including night shifts.

Technical Specialist (VDI) - L3