Technical Specialist (VDI) - L3 in Bangalore, भारत

Technical Specialist (VDI) – L3

Locations: Bangalore, Chennai, or Mumbai, India

Open positions: 8

Employment type: Full-time

Experience and Qualifications

• 8+ years of overall experience in IT infrastructure.
• 4+ years of proven experience with VMware enterprise products and EUC Horizon.
• 4+ years of hands-on experience with enterprise VDI, including the Omnissa Horizon product suite, Omnissa Workspace ONE Access, Omnissa DEM, third-party IDM integration, and supporting VMware and Microsoft technologies.
• Hands-on experience deploying Horizon infrastructure in large environments.
• Experience with log analysis and basic scripting to automate daily operations.
• Experience creating High-Level Designs (HLDs), Low-Level Designs (LLDs), and solution documents.
• Hands-on skills in hyperconverged infrastructure.
• Education in Engineering, a Diploma, BSc, MCA, or MCM with an IT specialization.

Key Responsibilities

• Provide L3 support for enterprise VDI environments and troubleshoot complex issues with Omnissa Horizon.
• Manage and support VMware and Microsoft technologies, including ESXi, vSphere, and Windows Server.
• Work with hybrid cloud architectures across AWS, Azure, and on-premises environments.
• Perform diagnostics and resolve user-level issues within the Horizon suite.
• Automate daily operations using scripting.
• Translate technical requirements into actionable plans and create HLDs, LLDs, and solution documents.
• Manage TCP/IP, LAN technologies (switching and routing), and DNS.
• Collaborate with senior team members, conduct technical sessions, and mentor L1 team members.
• Work with customers and third-party OEMs and hardware vendors; raise support cases with Microsoft, VMware, and other vendors.
• Work US and UK shifts based on organizational needs and participate in an on-call rotation, including night shifts.
• Contribute to high customer satisfaction.

Technical Skills

• VMware enterprise products and EUC Horizon
• Omnissa Horizon
• Hybrid cloud architectures (AWS, Azure, and on-premises)
• ESXi and vSphere
• Log analysis and basic scripting
• Windows Server administration
• Hyperconverged infrastructure
• TCP/IP, LAN technologies (switching and routing), and DNS

Preferred Certifications

• VMware VCAP/VCIX (Desktop & Mobility)
• AWS or Azure Architect
• Omnissa Horizon

Soft Skills

• Strong verbal and written communication and stakeholder management
• Analytical and problem-solving skills
• Presentation and report-writing skills
• Teamwork and mentoring skills
• Self-motivated and results-oriented approach
• Willingness to continue learning