The Technical Service Delivery Manager serves as a pivotal leader within the IT Services sector, overseeing the end-to-end delivery of complex technical solutions. This role is dedicated to ensuring operational excellence and the seamless execution of service agreements for critical infrastructure. The position demands a strategic vision to align technical support functions with broader business objectives, guaranteeing high availability and performance for enterprise systems. By fostering collaboration between technical teams and stakeholders, this leader drives continuous improvement in service quality, directly impacting client satisfaction and organizational reliability.
Responsibilities
Direct and manage the daily operations of the Network Operations Center (NOC) and production support activities to ensure system stability.
Lead comprehensive Root Cause Analysis (RCA) initiatives to identify underlying issues and implement permanent corrective actions.
Oversee the management and adherence to Service Level Agreements (SLAs), ensuring all performance targets are met consistently.
Utilize ServiceNow and advanced monitoring tools to maintain robust observability and proactive incident detection across the infrastructure.
Coordinate the deployment and maintenance of middleware environments, including WebSphere, Tomcat, and IIS, alongside load balancer configurations.
Establish and refine networking fundamentals and server administration protocols for both Windows and Linux environments.
Serve as the primary escalation point for critical technical incidents, guiding the team through resolution processes.
Requirements
Requirements:
Possess a minimum of 14 years of professional experience within the IT Services domain, with a focus on technical delivery.
Demonstrate deep expertise in managing Windows and Linux server infrastructures.
Exhibit strong proficiency in networking fundamentals and the configuration of F5 load balancers.
Show hands-on experience with middleware platforms such as WebSphere, Tomcat, and IIS.
Be well-versed in utilizing monitoring and observability tools to track system health and performance.
Have a proven track record of managing ServiceNow implementations and workflows.
Display advanced analytical skills for conducting thorough Root Cause Analysis on complex system failures.
Maintain a solid understanding of SLA management principles and the ability to enforce compliance.
Possess the capability to lead NOC operations and production support teams effectively.
Technical Delivery Manager Location: Bengaluru, India Experience: 9–12 years Employment Type: Full-time About the Role We are looking for a Technical Delivery Manager with a strong Engineering Management background to lead the delivery of complex enterprise software initiatives. This is not a traditional project management ...
Agile Technical Delivery Lead Experience 8+ Years Location: Hyderabad (Hybrid work model – minimum 4 days per week from the office.) Job Summary We are looking for an experienced Technical Project Manager/ Agile Delivery Lead with a strong background in Agile delivery, Scrum practices, and business-oriented thinking within ...
Job Summary We are seeking a highly organized, customer-focused IT Service Delivery Manager to serve as the regional service delivery leader for India, APAC, and EMEA within the global Employee Experience operating model. This role is accountable for regional execution, stakeholder engagement, service performance, escalation ...
... Microsoft Dynamics, C4C, ARIBA Buyer, ARIBA Sourcing. PI/PO SDM will work closely with Application Technology-PI/PO Integration Lead and the process aligned Service Delivery Managers to provide specific, technical expertise regarding the integrated solution which is required to run each business process, including knowledge ...
... existing SOPs for migration, support, and cloud transition.- Establish governance frameworks for decision-making and escalation.- Define and implement KPIs for delivery performance, SLA adherence, and quality.- Standardize reporting templates and dashboards for leadership and client https://jobeax.com/link/225lCGxi4cEDSpZS ...
... Life Science, and Electronics. Service Delivery Manager The Service Delivery Manager is responsible for establishing, operating, and continuously improving Service Level Management for the assigned SAP and ERP application services. The role ensures reliable service delivery, effective lifecycle management, compliance, ...
... service delivery and respond to client inquiries and concerns. Understand client requirements and ensure services are aligned with their operational needs. Service Delivery Coordination Oversee the delivery of managed services and coordinate activities across multiple technical teams. Ensure services are delivered efficiently ...
Technical Delivery Manager :Bangalore | https://jobeax.com/link/3RuUkqHMbl0O6uQv Description :We are looking for a highly experienced Technical Delivery Manager with 8+ years of experience in leading large-scale, enterprise-grade software delivery https://jobeax.com/link/UDDBmMi9Ox2qFdi5 ideal candidate will be responsible ...
We are hiring a Senior Technical Delivery Manager with expertise in designing and developing innovative digital solutions to address complex business challenges. Join our team in India and bring your background in critical application and product development projects. Your adaptability to a dynamic business environment ...