Technical Sales Support in Marathi, Maharashtra, भारत

Hiring – Technical Sales & Customer Support Executive

We are hiring for a Technical Sales & Customer Support Executive to handle customer queries, provide technical assistance, and identify relevant sales and upselling opportunities.

Position

Technical Sales & Customer Support Executive

Experience : 6 Months – 3 Years

Work Mode: Work from Office

Location : Airoli, Navi Mumbai

Rotational Shifts ( Cab facility available in limited areas)

Job Responsibilities

• Handle inbound customer calls and provide professional customer support.

• Understand customer requirements and troubleshoot basic technical issues.

• Assist customers with internet, connectivity, website, account, or technology-related queries.

• Identify opportunities for upselling and cross-selling based on customer requirements.

• Recommend suitable products, upgrades, and additional services.

• Explain product features, benefits, pricing, and usage clearly.

• Handle customer objections and convert suitable opportunities into sales.

• Maintain strong customer satisfaction while achieving sales and productivity targets.

• Accurately document customer interactions and sales activities in the system.

• Escalate complex technical issues to the appropriate team when required.

Preferred Experience

Candidates with experience in:

• Technical Support

• Customer Support

• Technical Sales

• Inside Sales

• Telecom / ISP / Broadband

• Wi-Fi / Router Sales

• International BPO

• Customer service with upselling/cross-selling

Key Skills

• Excellent English communication skills

• Strong customer-handling skills

• Basic technical troubleshooting ability

• Sales and upselling skills

• Objection handling

• Problem-solving ability

• Good listening and probing skills

• Comfortable working with sales targets and KPIs

• Ability to explain technical products in simple language

Products/Areas Candidates Should Be Comfortable With

Candidates with knowledge of Wi-Fi routers, broadband/internet connectivity, domains, hosting, websites, email, SSL, or other technology products will be relevant.

Ideal Candidate

A candidate who can understand a customer's problem, troubleshoot it, recommend the right technical solution, and identify a genuine sales opportunity while maintaining a positive customer experience.

Interested candidates can share their updated resume to apply.