About Decisions

Decisions is a fast-growing, private-equity-backed software company that helps organizations automate and improve complex business processes. Our platform brings together workflow, rules, integrations, and AI capabilities into a unified environment that enables companies to modernize operations, streamline decision-making, and improve customer experience.

Trusted by enterprise and mid-market organizations across industries, including financial services and healthcare, Decisions partners closely with customers to design and implement solutions that drive measurable business outcomes.

Our Professional Services team plays a central role in delivering those outcomes. As demand for implementations continues to grow, we are expanding our project management team and hiring an additional Technical Project Manager to support client delivery.

The Role

This is a client-facing implementation leadership role for a project manager who is comfortable operating in both structured and fast-moving environments.

You will lead the day-to-day execution of software implementations for enterprise and mid-market customers, guiding projects from requirements through build and deployment while maintaining strong alignment with client stakeholders and internal technical teams.

This role is ideal for a project manager who is confident managing scope, navigating ambiguity, and communicating professionally with senior stakeholders while keeping delivery teams focused and moving forward. You will partner closely with Professional Services POD leaders, aligning on delivery strategy and ensuring strong execution across your projects.

What You’ll Lead

Implementation & Delivery Leadership

You will drive the day-to-day execution of client implementations from kickoff through deployment.

Lead project planning, kickoff, and ongoing delivery execution
Define and manage scope, timeline, milestones, and deliverables
Translate requirements into actionable delivery plans with technical teams
Maintain momentum by identifying risks early and driving resolution
Coordinate internal and client resources to keep delivery on track
Ensure projects remain aligned to contracted scope and agreed outcomes
Support structured requirements and solution planning phases
Lead iterative build and configuration cycles through deployment
Facilitate backlog clarity, sprint planning, and milestone tracking
Drive readiness for deployment and successful go-live execution

Client & Stakeholder Management

This role requires strong professionalism and confidence working with external clients.

Serve as primary day-to-day contact for client delivery communication
Set and maintain clear expectations around scope, timeline, and responsibilities
Communicate effectively with director- and executive-level stakeholders
Provide clear status reporting, including risks and recommended actions
Navigate scope changes and evolving requirements with structure and transparency
Build strong working relationships while maintaining appropriate boundaries

What We’re Looking For

The strongest candidates for this role:

6+ years leading client-facing software or SaaS/PaaS implementations
BPM implementation experience
Confidence managing external client expectations and scope
Strong executive-level communication and professionalism
Ability to operate across both structured and agile delivery approaches
Ownership mindset — focused on outcomes, not just coordination
Calm, organized, and solutions-oriented under pressure
Ability to build trust quickly with clients and technical teams

Helpful experience:

Professional Services, consulting, or client delivery environments
Workflow automation, integration-heavy solutions, or process transformation
PMP or similar certification

Why Join the Decisions Professional Services Team:

High-impact, client-facing implementation work
Strong partnership with experienced technical and delivery leaders
Fast-moving environment with meaningful ownership
Competitive salary and bonus structure
A true seat at the table - our project managers play an active role in shaping delivery approach, improving processes, and influencing client outcomes. If you’re coming from a highly layered enterprise environment where decisions move slowly or PMs have limited voice, you’ll find meaningful opportunity here to contribute, influence, and grow your impact!

Technical Project Manager, Professional Services

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