Experience : Minimum 10+ years of overall professional experience, with at least 5+ years in project management and customer engagement .
Required Skill Set :
Project implementation and delivery
Government Stakeholder and vendor Management
SDLC, Agile, Scrum, methodologies
Requirement analysis and business process understanding
Release & Deployment Management
Defect triage and production support
Excellent Communication, Negotiation, Presentation and leadership Skills
Strong Analytical and Problem-Solving Abilities
Job Responsibilities:
Lead end-to-end implementation of the solution across the state, ensuring timely delivery as per the project plan.
Prepare implementation schedules, rollout plans, and deployment plans, and monitor project progress.
Serve as the primary liaison between client departments, onsite teams, offshore development teams, infrastructure partners, and third-party agencies.
Analyze, prioritize, and manage business requirements and change requests to ensure successful implementation.
Coordinate with offshore development teams to track development progress, bug fixes, enhancements, and production releases.
Plan, coordinate, and oversee User Acceptance Testing (UAT) and end-to-end testing to ensure quality before production deployment.
Monitor post-go-live support, track production issues (RTS tickets), and ensure timely resolution within defined SLAs.
Lead root cause analysis (RCA) and implement corrective and preventive actions.
Manage integrations with payment gateways, SMS/Email services, and other departmental systems, ensuring successful interface validation, data exchange, and end-to-end integration testing.
Lead and supervise onsite implementation teams by monitoring performance and daily activities to ensure effective project execution.
Organize user training sessions, user manuals and training videos, and support change management initiatives to drive user adoption.
Track project milestones, risks, SLAs, action items, billing milestones, and payment follow-ups, and prepare MIS reports and project dashboards.
Identify and mitigate project risks, ensure compliance with security and audit requirements, escalate critical issues to the reporting manager, coordinate project deliverables, and obtain milestone-based customer approvals and payments.
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