Technical Lead - Application & Production Support in Bombay, भारत

Role Overview :We are looking for a Technical Lead with 4 to 8+ years of experience in Meridian Application and Production Support within pharmaceutical and manufacturing https://jobeax.com/link/72xljNf4GfrhBYcv Skills :- Expertise in Incident Management, Major Incident Handling (P1/P2), Root Cause Analysis (RCA), SQL troubleshooting, ServiceNow, and AppDynamics.- Proven track record of leading support operations, managing critical production incidents, mentoring team members, and ensuring SLA compliance.- Development skills including scripting, VBScript, PowerShell, and SQL.- Experience managing enterprise applications within GxP-regulated environments.- Ability to perform detailed troubleshooting and Root Cause Analysis (RCA) for recurring production incidents.- Proficiency in executing SQL queries for troubleshooting, data validation, and issue resolution.- Experience monitoring application performance and availability using https://jobeax.com/link/yDmrdQdgbnIlDDyQ :- Take charge of user support, bug fixing, and enhancements for an EDM solution based on the Accruent Meridian tool.- Handle end-user needs and coordinate with the customer HQ team.- Act as the primary escalation point for critical production incidents and major issues.- Provide technical leadership for business-critical applications.- Manage and mentor reportees through technical guidance, KT sessions, and performance support.- Lead client-facing technical discussions, incident reviews, and service management calls.- Coordinate cross-functional teams during major incidents to ensure rapid resolution.- Drive knowledge management and continuous process improvement initiatives. (ref:hirist.tech)