About the job

Key responsibilities:

1. Be the primary technical contact for customers.
2. Diagnose and resolve issues across hardware, firmware, and software.
3. Coordinate and schedule service visits where needed.
4. Take full ownership of support cases from report to closure.
5. Capture recurring problems and influence product/engineering improvements.
6. Document solutions and contribute to customer-friendly guides.

Skill(s) required

Client Relationship Management (CRM) Effective Communication MS-Excel

Earn certifications in these skills

Other requirements

1. BTech degree (mandatory) in electrical, electronics, robotics, automation, or related fields.

2. 0–2 years of experience in technical support or customer-facing engineering roles.

3. Strong problem-solving skills and a high ownership mindset.

4. Excellent communication in English (Hindi/regional languages a plus).

5. Flexibility to work in 8-hour shifts.

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 4,00,000 - 5,00,000 /year

Perks

Informal dress code Free snacks & beverages Health Insurance

Number of openings

2

About Euphotic Labs Private Limited

The world of cooking is one that is skill-based, complex, and tedious. With the world advancing forward, we're still far behind when it comes to the way we solve for our food. At Nosh, our vision is to enable everyone to savor dishes from every corner of the Earth, making sure no one misses those meals they crave, any time of the day! Nosh is an AI-powered home cooking robot that cooks 120+ dishes such as all types of Curries, Sauteed Vegetables, Pulao, Pasta, Sweets, etc. automatically. It uses artificial intelligence to ensure food consistency and a homely taste. Nosh is built by a team from ISB Hyderabad, BITS Pilani, and IISc Bangalore alumni, and consists of ex-entrepreneurs and early-stage members from tech companies and startups such as AB InBev, Flipkart, Analog Devices, Broadcom, CRED, and Unacademy. We're a bunch of creators, dreamers, and doers with a knack for never taking no for an answer. We love to question the norm and find elegant solutions to complex problems.

Activity on Internshala

Hiring since April 2018

71 opportunities posted

14 candidates hired

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