Pathfinder Business Analysis is hiring a Tech Lead (Full Stack) in Coimbatore to own night-shift production support for the internal platforms used by hundreds of consultants, agents, and staff across Houston, India, and Colombia.
You will resolve production tickets quickly, troubleshoot servers, processes, and applications, and reach out to the business team or developers without delay whenever an issue needs their input.
Pathfinder Business Analysis builds and runs the CRM, client portal, hearing preparation, research, and data platforms behind a Houston-based property tax consulting business.
ROLE DETAILS
Item
Detail
Title
Tech Lead – Full Stack
Experience
8+ years in full-stack development, including 2+ years leading engineers
Shift
Night shift, overlapping US Central Time business hours: 7:30 PM – 4:30 AM IST (6:30 PM – 3:30 AM IST during US daylight saving time)
Location
Coimbatore, Tamil Nadu – On-site
Employment Type
Full-time, Permanent
Reports To
Project Manager
WHAT YOU'LL DO
RESOLVE PRODUCTION ISSUES FAST
Own the night-shift production support queue: pick up, prioritize, and resolve tickets within agreed response times.
Troubleshoot across the full stack: application servers, Windows services, scheduled jobs and processes, databases, APIs, and front ends.
Analyze logs, error traces, SQL Server query plans, and server metrics to find the root cause, not just the symptom.
Ship hotfixes or safe workarounds quickly, then follow through with permanent fixes.
COORDINATE AND COMMUNICATE
Reach out proactively to business users, US stakeholders, and developers whenever a ticket needs their input, rather than letting issues sit.
Lead coordination during incidents: pull in the right people, keep everyone updated, and drive the issue to closure.
Write clear ticket updates, incident summaries, and root-cause reports that business and technical readers can both follow.
Hand off cleanly to day-shift teams with a status summary of open issues and next steps.
LEAD THE TEAM AND IMPROVE STABILITY
Lead and mentor the night-shift engineers: assign tickets, review fixes, and coach on troubleshooting.
Spot recurring issues and drive permanent fixes, monitoring, and alerting with the development teams.
Build runbooks and troubleshooting guides so common issues get resolved faster.
Contribute hands-on full-stack fixes and enhancements in React, https://jobeax.com/link/JSd7UYCSg572jJDY, and SQL Server.
WHAT YOU BRING
8+ years of professional full-stack development experience, including 2+ years leading engineers or a production support team.
Proven production support experience: owning a ticket queue, resolving incidents under time pressure, and meeting response targets.
Top-notch communication: confident and quick to reach business users, US stakeholders, and developers to get issues resolved, with excellent written and spoken English.
Strong debugging and analysis skills across servers, processes, and applications: Windows Server, services and scheduled jobs, IIS, PM2, logs, and performance metrics.
Advanced Microsoft SQL Server skills: T-SQL, stored procedures, blocking and deadlocks, execution plans, and performance tuning.
Strong TypeScript, JavaScript, React, and https://jobeax.com/link/JSd7UYCSg572jJDY (NestJS, Fastify, or Express), with the ability to read unfamiliar code and fix it quickly.
A strong sense of ownership and urgency: you follow issues through to closure without waiting to be chased.
Willingness to work on-site in Coimbatore on a permanent night shift aligned to US Central Time.
Bachelor's degree in Computer Science or a related field, or equivalent experience.
NICE TO HAVE
Ticketing and incident tools such as Azure DevOps Boards, Jira, or ServiceNow, and ITIL incident and problem management practices.
Monitoring and alerting: health checks, event logs, Performance Monitor, or similar tools.
Analytical databases such as ClickHouse, or data pipelines at the scale of millions of rows.
Experience supporting a US headquarters across time zones.
Domain experience in property tax, real estate data, or CRM systems.
OUR TECH STACK
Layer
Tools
Front End
React, TypeScript, Vite
Back End
https://jobeax.com/link/JSd7UYCSg572jJDY, .NET Core, and .NET
Databases
Microsoft SQL Server, ClickHouse
Cloud and AI
Azure Blob Storage, Azure OpenAI
Identity
Microsoft 365 SSO
Delivery
Azure DevOps, Git, PM2, Windows Server (on-prem)
Mobile and Maps
React Native, Leaflet
WHAT WE OFFER
Leadership of a team that owns platforms with hundreds of daily users.
A direct line to US product leadership and real influence on technical direction.
Hands-on work with modern AI tools, both for building software and inside our products.
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