Tech Lead (Node.js, React, RabbitMQ/Kafka) in Gurgaon, भारत

We’re building an AI-native omnichannel dialer platform to transform how businesses engage with customers. As Tech Lead, you’ll spearhead architecture, guide a talented engineering team, and ensure delivery of scalable, secure, and innovative solutions.

What You’ll Do

• Lead the design and development of our AI-powered omnichannel dialer platform.
• Architect scalable SaaS systems using modern full-stack and cloud technologies.
• Drive CRM integrations (Salesforce, HubSpot, Zoho) and ensure compliance with DNC, GDPR, and TCPA requirements.
• Build real-time monitoring, analytics, and reporting dashboards for managers and supervisors.
• Champion DevOps through CI/CD pipelines, containerization (Docker, Kubernetes), and automated testing.
• Mentor developers, enforce coding standards, and lead sprint delivery.
• Collaborate with Product, AI, and Telephony teams to deliver new features.

Ideal Candidate

• Strong background as a Senior Backend Engineer or Tech Lead.
• 7+ years of overall software development experience, with strong expertise in backend and full-stack application development.
• At least 3 years of recent experience leading engineering teams.
• Strong hands-on experience with https://jobeax.com/link/JSd7UYCSg572jJDY, https://jobeax.com/link/6WcBICn0LM558SP0, JavaScript, and TypeScript, and the ability to build scalable full-stack applications.
• Strong experience with Kafka or RabbitMQ.
• Experience designing and architecting SaaS applications on AWS, Azure, or GCP.
• Hands-on experience with CI/CD pipelines, Docker, Kubernetes, GitHub or GitLab, and modern DevOps practices.
• Strong database experience with PostgreSQL and either MongoDB or Redis.
• Based in Delhi NCR.
• Immediate joiners or candidates who can join within 15 days will be highly preferred.
• Experience with CRM integrations (Salesforce, HubSpot, Zoho), omnichannel platforms, contact center products, or dialer solutions is preferred.
• Experience with Asterisk, Kamailio, FreeSWITCH, SIP, WebRTC, or autodialer platforms is an advantage.
• Exposure to AI/ML, NLP, speech-to-text, LLMs, speech analytics, or AI-powered customer engagement products is a plus.