We’re building an AI-native omnichannel dialer platform to transform how businesses engage with customers. As Tech Lead, you’ll spearhead architecture, guide a talented engineering team, and ensure delivery of scalable, secure, and innovative solutions.
What You’ll Do
Lead the design and development of our AI-powered omnichannel dialer platform.
Architect scalable SaaS systems using modern full-stack and cloud technologies.
Drive CRM integrations (Salesforce, HubSpot, Zoho) and ensure compliance with DNC, GDPR, and TCPA requirements.
Build real-time monitoring, analytics, and reporting dashboards for managers and supervisors.
Champion DevOps through CI/CD pipelines, containerization (Docker, Kubernetes), and automated testing.
Mentor developers, enforce coding standards, and lead sprint delivery.
Collaborate with Product, AI, and Telephony teams to deliver new features.
Ideal Candidate
Strong background as a Senior Backend Engineer or Tech Lead.
7+ years of overall software development experience, with strong expertise in backend and full-stack application development.
At least 3 years of recent experience leading engineering teams.
Strong hands-on experience with https://jobeax.com/link/JSd7UYCSg572jJDY, https://jobeax.com/link/6WcBICn0LM558SP0, JavaScript, and TypeScript, and the ability to build scalable full-stack applications.
Strong experience with Kafka or RabbitMQ.
Experience designing and architecting SaaS applications on AWS, Azure, or GCP.
Hands-on experience with CI/CD pipelines, Docker, Kubernetes, GitHub or GitLab, and modern DevOps practices.
Strong database experience with PostgreSQL and either MongoDB or Redis.
Based in Delhi NCR.
Immediate joiners or candidates who can join within 15 days will be highly preferred.
Experience with CRM integrations (Salesforce, HubSpot, Zoho), omnichannel platforms, contact center products, or dialer solutions is preferred.
Experience with Asterisk, Kamailio, FreeSWITCH, SIP, WebRTC, or autodialer platforms is an advantage.
Exposure to AI/ML, NLP, speech-to-text, LLMs, speech analytics, or AI-powered customer engagement products is a plus.
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