Role: Team Lead

Location: Bangalore

Full/ Part-time: Full time

About Carrier:

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the centre of everything we do. For more information, visit https://jobeax.com/link/k7zKEMI4hKhSAdPr or follow Carrier on social media at @Carrier.

About the Role:

Manage a team of 15-20 Engineers
Gather insights and analyze through AI driven tools
Provide technical and Non-technical solutions on the refrigerated services
Managing day to day operation to ensure project defined SLAs & KPIs are met
Ability to track and diagnose SLA breach and implementing action plan
Delegate tasks and set project deadlines
Preparing reports on various metrics adhering to timeline with integrity
Do regular performance evaluation of team
Create a healthy and motivating work environment and atmosphere
Listen to team members’ feedback and resolve any issues or conflicts
Coordinate with cross functional teams to introduce best practices and learnings
Introduce preventive actions to avoid escalation
Perform data analysis to introduce actionable process improvement tasks
Leave tracking and updating for self and team in leave Portal
Providing regular Process and Technical trainings
Identification and coaching of individuals to enhance knowledge and quality of service
Derive Process improvement and optimizing existing process
Perform detailed analysis on escalations and to take preventive actions
Willingness & flexibility to work outside business hours based on business criticality
Conduct behavior in a professional manner, consistent with normal business practices
Passion for Technology & customer support
Demonstrable ability to work in fast-paced, technical, cross functional environment
Cross-Team collaboration
Team Oriented. Ability to logically prioritize tasks and schedule work accordingly

Soft Skills:

Excellent verbal and written communication skills
Passion for Technology & customer support
Demonstrable ability to work in fast-paced, technical, cross functional environment
Cross-Team collaboration
Team Oriented. Ability to logically prioritize tasks and schedule work accordingly
Showing empathy and recognizing customer tone

Minimum Requirements:

Min 8+ Years of experience
Engineering Graduate
Flair for data analysis will be an added advantage
Good knowledge on Excel & PowerPoint would be an added advantage
Good Oral and Written communication skills in English
Self and team’s ethical behavior adhering to organizations Ethics policy

Benefits

We offer a competitive total rewards package that may include other benefits and well-being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

Equal Treatment and Non-Discrimination

Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.

Job Applicant Privacy Notice

Please review Carrier’s Job Applicant Privacy Notice ,

Use of AI in Recruitment

Technology enabled tools may support parts of the recruitment process, with oversight by people.

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Team Leader

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