Back to list

Vacancy description

Team leader Operations in Pune, भारत

Brillminds Global Private Limited

  • Full-timeStandard weekly hours

Pune, भारत

Key Responsibilities
  • Manage daily team operations, attendance, productivity, and schedule adherence.

  • Monitor KPIs, including AHT, CSAT, FCR, quality, and SLA.

  • Drive team performance through regular coaching and feedback.

  • Monitor and control attrition, absenteeism, and shrinkage.

  • Handle customer escalations and ensure quality service delivery.

  • Prepare performance reports and implement improvement plans.

  • Ensure compliance with company policies and client requirements.

Required Skills & Experience

  • 5–10years of BPO / Customer Support experience.

  • 2–5 years of team-handling experience in a voice process.

  • Strong knowledge of KPI, SLA, AHT, CSAT, and quality metrics.

  • Experience in attrition management, employee engagement, and performance coaching.

  • Good communication, leadership, analytical, and problem-solving skills.

  • Proficiency in MS Excel and operational reporting.

Similar vacancies

More like this role

Bank of America Corporation

Team Leader

  • On-site
... Graduate/B.Com, Preferably Masters in Business Administration (MBA) - Finance - Any relevant certification will be added advantage Experience Range*: 5 to 7 Years for Team Leader Foundational Skills: - Good MS Excel and MS Word skills, presentation, communication and reporting. - Should be flexible to work in night shifts Desired ...

Hyderabad, भारत

Bank of America Corporation

Team Leader

  • On-site
  • Data Analytics
... Cirrus, Insight, GMI, and Ullink, which requires functional and automated regression testing. - Deliver for business partners: FO, BO and Cirrus Development teams, MO change management teams, Regulatory Operations Control team, Business Analyst team, and senior management team. - Perform thorough testing of sprint Jiras ...

Bombay, भारत

Bank of America Corporation

Team Leader

  • Full-time
... for driving change and executing successful implementations. Responsibilities As a member of DROM Transformation and Change Management team within Global Operations responsibilities will include the following: Candidate will have to liaise with relevant stakeholders (Business, Legal, Compliance, Operations & Technology ...

Gandhinagar, भारत

Bank of America Corporation

Team Leader

  • On-site
  • Contract
... transactions and pricing updates. Repo and Settlement Support Managerial & Leadership Responsibilities Oversee daily workflow and task allocation for Stock Loan Operations staff. Monitor team performance, ensuring SLAs, cutoffs, and control requirements are met. Provide coaching, guidance, and performance feedback to team members. ...

Gurgaon, भारत

Bank of America Corporation

Team Leader

  • On-site
... subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services Process Overview* Entity Corporate Action team receive request from various stakeholders throughout the bank via email from Credit, Legal, Business Unit, PMA, etc. Team is responsible for proactively maintaining ...

Hyderabad, भारत

Bank of America Corporation

Team Leader

  • On-site
... locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services Process Overview The GBS GMO QA team sits within the Global Markets Operations Risk function. The team delivers robust and consistent ...

Gandhinagar, भारत

Bank of America Corporation

Team Leader

  • On-site
... common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are ...

Bombay, भारत

Bank of America Corporation

Team Leader

  • On-site
  • Accounting
... common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are ...

Gurgaon, भारत

Bank of America Corporation

Team Leader

  • On-site
... Responsible for working closely with GTR and Industry Working Groups (WG) - Track the progress of the implementation of changes and work closely with various teams in FO/MO/Dev teams and Reporting Dev team - Document errors as per the guidelines and ensure remediation of the issue. Raise technology requirement JIRAs. Hands-on ...

Hyderabad, भारत

  • Full-time
  • Contract
... detail-oriented Team Leader to oversee the upkeep and maintenance operations of our prestigious mansion property in Udaipur, India. In this role, you will lead a dedicated team of maintenance professionals, ensuring the property is maintained to the highest standards while managing day-to-day operations efficiently and effectively. - ...

Udaipur, भारत