Team Leader - Operations in India, भारत

About The UnfAIr Advantage

The UnfAIr Advantage is an AI-first learning and implementation company helping professionals, founders and aspiring builders become highly effective AI implementers.

We are looking for a Team Leader - Operations who can take ownership of day-to-day operations, ensure smooth execution across teams and programs, and help us build systems that allow a fast-growing organisation to scale without losing speed or quality. You will work closely with leadership, mentors, trainers, learners and internal teams to make sure that ideas move from planning to execution seamlessly.

Role & Responsibilities

Program & Cohort Operations

• Own end-to-end operational execution of cohorts, workshops, bootcamps and learning programs.

• Coordinate schedules, sessions, mentors, speakers, learners and internal teams.

• Ensure sessions, events and program deliverables are executed on time.

• Track learner participation, attendance, engagement and overall program experience.

• Identify operational gaps and resolve issues proactively.

Internal Coordination

• Act as a key coordination point between leadership, mentors, trainers and internal teams.

• Maintain clear communication and follow-ups across multiple stakeholders.

• Ensure tasks, deadlines and deliverables are tracked to completion.

• Prepare operational trackers, reports and dashboards for leadership.

• Support leadership with day-to-day execution and special projects.

Process & Systems

• Build, document and improve SOPs for recurring operational activities.

• Identify repetitive tasks and introduce automation wherever possible.

• Maintain accurate databases, trackers and operational documentation.

• Use AI tools and automation to improve efficiency and reduce manual work.

• Continuously identify opportunities to improve turnaround time, quality and learner experience.

Learner & Customer Experience

• Ensure a smooth experience for learners from onboarding to program completion.

• Handle operational queries and coordinate with relevant teams for timely resolution.

• Monitor feedback and identify recurring learner pain points.

• Work towards improving learner satisfaction, engagement and retention.

Events & Workshops

• Coordinate logistics and execution for online and offline events, workshops and Demo Days.

• Coordinate with speakers, mentors, vendors and internal stakeholders.

• Ensure all pre-event, live-event and post-event activities are completed smoothly.

• Maintain checklists and timelines to ensure zero operational misses.

Performance & Reporting

• Track key operational metrics and prepare regular reports.

• Monitor program performance, participation, completion and engagement data.

• Identify trends, operational bottlenecks and areas for improvement.

• Present actionable insights to leadership.

Skills & Qualifications

• Google Workspace: Google Sheets, Docs, Drive, Forms and Calendar

• Microsoft Office: Excel, Word and PowerPoint

• Project & Task Management: Notion, ClickUp, Trello, Asana or similar tools

• Communication: Slack, WhatsApp and Google Meet/Zoom

• CRM & Databases: HubSpot, Zoho CRM or similar CRM platforms

• Automation: Zapier, Make, n8n or similar automation platforms

• AI Tools: ChatGPT, Claude, Gemini and other AI productivity tools

• Forms & Workflow Tools: Google Forms, Typeform or similar platforms

• Reporting & Analytics: Google Sheets/Excel and basic dashboarding tools

• Strong proficiency in Google Sheets/Excel and a practical understanding of AI tools and automation will be highly preferred.

Desired Profile

• 2–5 years of experience in operations, program management, business operations, education operations,

• community operations or a similar role.

• Strong ownership and execution skills.

• Excellent communication and stakeholder-management abilities.

• Strong organisational and time-management skills.

• Ability to manage multiple projects and priorities simultaneously.

• Comfortable working in a fast-paced startup environment.

• Strong problem-solving and decision-making ability.

• Good command of Google Workspace / Microsoft Office and spreadsheets.

• Experience with CRM, project-management, communication or automation tools is a plus.

• Strong interest in AI, automation and emerging technologies.

Why Join Us?

You won't just be managing operations - you'll be helping build the operating engine of an organisation working at the intersection of AI, education, technology and entrepreneurship.

You will get the opportunity to work closely with experienced operators, founders, mentors and builders while being part of a team that believes in building real things and shipping them