Vivanta Ekta Nagar, Statue of Unity is an upscale hotel in Narmada, Gujarat with 127 rooms and suites, Mynt multi-cuisine restaurant, Swirl café and patisserie, 24-hour in-room dining, meeting and event venues, outdoor pool, spa and fitness facilities.

Vivanta Ekta Nagar, Statue of Unity is hiring Team Leader – Front Office for an on-site, full-time position in Ekta Nagar, Narmada district, Gujarat, close to the Statue of Unity. Lead front desk shifts, coordinate check-in and check-out, assist guests with requests and support consistent reception standards at a destination hotel near the Statue of Unity.

Key Responsibilities

Coordinate front office shift assignments, handovers and service priorities.
Guide reception associates on arrivals, departures, guest identification and reservations.
Review room-status and arrival information with housekeeping and other hotel teams.
Support guests with enquiries, local information, requests and timely service recovery.
Monitor front-desk records, billing accuracy and safe handling of guest information.
Escalate operational concerns and maintain clear communication with duty management.
Coach colleagues on guest-service etiquette, professionalism and system accuracy.
Support smooth coordination for groups, events and busy arrival periods.

Skills and Relevant Experience

Hotel front desk, guest service or reception experience with exposure to shift coordination.
Comfort using property management systems and standard office tools.
Confident communication, calm problem solving and guest-focused service judgement.
Ability to support team training, handle escalations and work across departments.
Guest-focused communication, professional integrity and willingness to collaborate with diverse colleagues.
Ability to work an on-site, full-time hospitality schedule as determined by hotel operations.

Hotel and Work Location

Employer: Vivanta Ekta Nagar, Statue of Unity.

Location: Ekta Nagar Narmada, Tehsil Gurudeshwar, opposite GMR Skill Development Center, Ekta Nagar, Vagadiya, Gujarat 393151, India.

Job type: Full time, on site.

Official hotel information: Vivanta Ekta Nagar, Statue of Unity.

Team Leader - Front Office

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